ShopRite of Burlington Reviews Summary

Customer Service

Pros:

• "Love this store! Kept very clean!! Staff very helpful, the staff of store usually very willing to drop what they're doing and walk a customer to find the area of product being searched..."
• "This ShopRite has the best pharmacy staff."
• "Customer service is great. Tim, Kristen and all the ladies in the Deli Department."
• "Their staff are always very helpful."
• "The staff & management always go above & beyond to help their customers."
• "Great place to shop. Great cashier's and Deli Department employees."
• "THE INDIVIDUALS WHO WORK THERE ARE ALWAYS COURTEOUS AND POLITE, ALWAYS WANTING TO HELP YOU WITH ANY PROBLEM YOU MAY HAVE FINDING SOMETHING."

Cons:

• "I was hung up on 20 x by customer service."
• "The staff will assist you if you ask them to, however they do not go out of their way to help customers even when they notice they need assistance."
• "An employee told me he was on break and couldn't help me...i understand he was on break.... but he told me with an attitude and said it's not his problem."
• "I asked an employee, as she was passing me, if I could ask her a question. She rudely responded with 'I’m off the clock Ma’am.'"
• "Customer service here is absolute garbage."
• "No one showed up, despite requesting customer service."
• "The ladies at the self checkout is very mean and unprofessional also service desk lady was rude and is not a people person."

Store Experience

Pros:

• "Shoprite shopping experience is wonderful."
• "This store is by far the most eye appealing Shop Rites I’ve seen."
• "Great supermarket convenient location with a great selection of fresh fruits and vegetables."
• "This Market is very clean the owls are marked and items are easy to find."
• "Visits are always quick, in and out for anyone using express line."
• "It's very clean, bright and enormous in size."
• "Great price and bargains, all the employees are helpful when you have questions or looking for an item, it's location is great, great place to shop, never had issues shopping there."

Cons:

• "And their prices are not that much better than Wegmans etc."
• "Was okay but advertising is a little bit confusing."
• "Not a very enjoyable experience. Admittedly I was there at 6 p.m. on a Friday but there were far too few cashiers (ie, one cashier for every 20 people.)"
• "For the last 6 months I have never had a positive experience shopping at the Burlington ShopRite."
• "Everything is scattered everywhere, seemingly without rhyme or reason."
• "Stood in line for 20-30 mins only to be directed to the courtesy desk for another 20 minute wait."
• "This ShopRite has declined since opening. Staffing is ALWAYS at a minimum, with most check out Lanes closed, the shelves are not fully stocked and most of the staff is lacking basic customer service skills."

Product Quality

Pros:

• "The produce area was awesome, everything was so fresh."
• "Aside from that they have really good cakes in the bakery."
• "Best olive bar."
• "The food is 10/10."
• "Excellent selection of Beef, Pork, Lamb, Veal, Game Hens, Chicken,Turkey & Duck!"
• "This ShopRite has everything from prepared foods, deli, fresh seafood and a great meat department."
• "The guys in the meat department are great! They are very helpful with cutting meat."

Cons:

• "Their produce is always rotten."
• "They forget items, give me the wrong items, in which I have to pay for things I don’t want, and say things are out of stock."
• "After ordering numerous times via shop from home and constantly receiving rotten fish, rotten vegan meat, scraps of fish... I have decided to stop shopping here."
• "If you want expired food, Burlington, NJ ShopRite is the place to go."
• "Nice and clean, but they have bad meat alllll the time, I've returned meat numerous occasions."
• "Out of chicken in the meat case like no raw chicken drumsticks or thighs, no shoprite eggs ... Super disappointed."
• "I saw a rust-like color on one area of the cheese which went all the way through the pound of cheese."