ShopRite of Bound Brook Reviews Summary

Customer Service

Pros:

• "The staff is helpful, they will go the extra mile for you."
• "Everyone is courteous and very helpful."
• "The employees are great; very helpful and polite."
• "The staff is courteous, helpful and patient."
• "The customer service is excellent. Everyone always has a smile on their face and go out of their way to help you."
• "I found that the staff was helpful and polite."
• "The woman helping me was wonderful. Her name is Maribel Gonzalez! She was polite and very patient."

Cons:

• "No management will reach out to me."
• "One person in Customer Service who is not professional. Ignores the line, doesn't acknowledge the customer in a timely manner, and a bit rude."
• "The cashiers are not friendly anymore and when I ask to speak with the Manager, he is never there."
• "Customer service at the kosher experience is horrible. Needs much improvement."
• "Terrible customer service from women in the front end."
• "When I went to the customer service counter I was not greeted or acknowledged."
• "The customer service representative was no help."

Store Layout & Cleanliness

Pros:

• "Huge center with many food options... fresh flowers at reasonable prices compared to other shops."
• "Flagship store with an amazing deli/seafood section."
• "The store was very organized with items posted overhead, the prices most reasonable."
• "One of cleanest shoprites I've been to. Employees were nice and helpful."
• "This is one of the cleanest ShopRite (rather any grocery store except for Whole Foods) that I’ve been to."
• "Never seen such a clean Shoprite."
• "Newly renovated, has everything you need."

Cons:

• "They changed the isles around last year for some strange reason, (not for the better)."
• "Hate the new layout, same items but different brands can be in three different locations at least throughout the store."
• "A little too large and chaotic for a supermarket."
• "The store is set up in an odd way and is a challenge to navigate and seems less intuitive."
• "The front sidewalk area is often filed with things for sale, garage sale style and the entry foyer, once separate stores is used for storage, with little thought to appearance."
• "The reorganized the layout of the store and it's trash."
• "This store has totally fallen apart."

Product Quality & Selection

Pros:

• "They have the best cold cuts and deli meats already sliced for your convenience."
• "Definitely a great selection of fresh vegetables and fruits, salad bar, olive bar, hot foods and soups!"
• "They have great fruit n vegetables always fresh which we can appreciate nowadays."
• "Food is top quality and always fresh."
• "Although their food is fresh and their produce is incredible."
• "Their produce is always fresh and well-stocked."
• "They have pretty much anything you could want."

Cons:

• "Prices are outrageous in the baking aisle and the selection is lame."
• "The celery and the green bell peppers had absolutely no fragrance and the green bell peppers were obviously chemically ripened."
• "Expensive, especially the low quality produce."
• "Every single time I’ve purchased meats(didn’t matter what it was), something had to go back."
• "In terms of gluten free, they are lacking in various areas."
• "The cream o land milk was 7 and 8 days past the sell by date."
• "Meat department is poorly run, London Broils bought before on sale had thick pieces of fat facing down."

Shopping Experience

Pros:

• "Many checkouts open and self checkouts available as well."
• "At least I get a little exercise walking what usually seems like a city block to get from my car to the store."
• "The registers are usually all open and I have never had to wait long on lines."
• "Huge selection very very well setup whoever is calling the shots for arranging the floor knows what theyre doing."
• "I go to a worker in an aisle. They either know immediately or they stop what they're doing until they find what I need."
• "Very big and roomy & clean."
• "Great selection, I love using the shoprite from home on their website, makes it so easy to just load up the groceries and head home after work without having to walk around and find everything for an hour in the store."

Cons:

• "The parking lot is a battlefield."
• "The lines here are always slow."
• "There are never enough employees working which brings customers to self-checkout."
• "The parking here is probably the biggest negative for me."
• "Parking is awful but otherwise a good store with all the things you would expect from a grocer."
• "The self checkout line is the worst. They never have enough lanes open."
• "There are never enough registers open."

Online & Delivery Services

Pros:

• "I've always, for the most part had good experiences with SRFH."
• "I have also had very good experiences with their Shoprite from Home delivery service!"
• "The store is clean and organized and I also use their Ship at Home online service."

Cons:

• "This review is for the grocery delivery service. I have ordered 4 times and have had issues 3 times."
• "Every time I order curbside from this location they change my pickup time by nearly 2 hours."
• "Im done with this shoprite. Second time messed up my shop from home order."
• "If you shop online & are a delivery customer, you are completely at the mercy of their in store shoppers."
• "Typically 15-25% of my order is either missing or waaay wrong & or very short in quantity."
• "I went to buy a loaf of bread. The date on every loaf was February 20th."
• "Beware, check your dates. Plenty of out of date items on the shelves."