ACME Markets Reviews Summary

Staff and Service

Pros:

• "Absolutely wonderful staff."
• "The staff is on point. Any time I go to the Acme, I feel that I get 'special treatment' because these folks take great pride in providing excellent customer service."
• "The employees are usually polite and helpful."
• "Very friendly staff and employees."
• "The people that work there go out of their way to help you."
• "The employees were pleasant and helpful, which I appreciate."
• "Customer service excellent."

Cons:

• "Today is Monday 2.8.16 and I was in the store at 7:45am, so to the person working the customer service counter you really need to be retrained."
• "The new security guards are very ignorant... he could have said it a different way."
• "They have a little regard for customer service and at times appear extremely cluttered and disorganized."
• "Took forever for customer service to come to the front."
• "I have a problem with the manager there his name is Kirk. He has No personality, his demeanor is bad w/PR he doesn't know how to handle negative situations w/customers."
• "Some of the staff are rude. My nephew (who is 2 yrs old) was touch part of the change dispenser and the cashier grab his hand and pushed it away and said he can't touch that."
• "The gentleman at customer service has absolutely no skill in working with people."

Store Layout and Cleanliness

Pros:

• "The store is always clean."
• "The establishment was nice and clean, organized, and for my first time going in, the staff was one of the friendliest I've ever experienced in a supermarket!"
• "Store is always clean & shelves are well kept too."
• "They're very clean and it's in a great neighborhood."
• "It's now new and renovated."
• "The store is always very clean but every time I go in here I always have to wait a very long time at the deli for lunch meat."
• "The store is clean and well stocked always."

Cons:

• "I do not like the layout of the store... It was too open of a space, which didn't make my shopping experience fluid."
• "I found this store confusing, the signage of the aisles is TERRIBLE."
• "Visited at about 1030p, website and large sign on the door both said they close at 11p... the exits were sealed."
• "Half of the produce is bad. I've found moldy prepacked meat."
• "Low Stock, Low manners, All staff are chiefs."
• "Only complaint is the lack of overall organic products available."
• "I wanted to buy cheese ravioli but couldn't find anything for less than $3.59."

Products and Pricing

Pros:

• "They have great meats and poultry than the other market."
• "Their store brand fresh tortilla chips are absolutely perfect."
• "Sometimes ACME has free items as 'rewards' in the app."
• "The meat is high quality."
• "Acme always has the best selections of fresh meats."
• "Produce has been fresh each time I visit and that includes the harder to keep salads."
• "The fruits and vegetables are always fresh."

Cons:

• "Every time i get a rotisserie chicken from here it's always overcooked."
• "The food is overpriced, the stock was low."
• "They can be a little expensive but it's always worth it."
• "Acme is a bit overpriced though compared to ShopRite."
• "Acme's prices are much higher than Shop Rite."
• "Acme Market is ridiculously expensive."
• "Today I paid $3.99 per pound for shallots and the only chicken thighs I could find were $6.99 per pound! Just ridiculous."