Grain Craft Bar + Kitchen Reviews Summary

Category: Gastropub

Address: 270 E Main St, Newark, DE 19711, USA

Phone: +13024448646

Rating: 4.3
based on 221 reviews.

Service

Pros:

  • "We had a great experience and excellent drinks there."
  • "And our bartender (guy who worked Thursday 8/18 during happy hour at back bar) gave GREAT service-super quick and attentive."
  • "Very accommodating for our group of 8 - great service."
  • "Great customer service is always what makes me come back."
  • "The staff are all very friendly and helpful."
  • "The staff was amazing and we definitely will be back."
  • "The service is friendly and attentive."

Cons:

  • "Horrible. I arrived around 340p on a Sunday.. i was told i had to wait until 4p for a shift change but cold be seated..πŸ˜•πŸ˜•."
  • "The only downside was how long everything took."
  • "It took quite a while to get the waitress' attention to remind them that the toddler ordered food as well, and even longer for that food to come out."
  • "We waited forever to be acknowledged by a server with no personality and who acted like we were a bother."
  • "Our server argued with us about the new menu."
  • "Poor service. Everything was great except for our server he might have been new."
  • "Service was good but they could have used more waitstaff for a weekend brunch rush."

Food Quality

Pros:

  • "All the food was really good but we went late Easter afternoon and they were our of a few things we wanted to order."
  • "Food was pretty good."
  • "Food came out super quick. We ordered a lot-Crab Mac and Cheese, Veggie Platter app, side of Parm Truffle Fries, and Wings app....everything was to die for....especially the crab mac, truffle fries, and BEST crispy crispy wings!"
  • "Appetizers were pretty quite tasty & crispy."
  • "However, the food is excellent. Everything I ordered was extra yummy."
  • "The OMG burger, the bacon jam was awesome."
  • "The food is always delicious and well-prepared."

Cons:

  • "Service was attentive, but I felt the food was quite average."
  • "The shrimp tacos were kind if sad looking, with an overly sweet slaw and plain chips, no Pico."
  • "The whole burger plate seemed overly sweet to me."
  • "The bread balls were doughy."
  • "The food is good (burger and french toast was amazing but nachos are kind of dry though not enough sauce)."
  • "The food was not good at all rice taste old and tuna not fresh as for the fries it was oily let’s just say McDonald’s fries was better worse experience."
  • "Most of the food was good (Tuna and fried pickles) but burgers were clearly left under a heat lamp."

Ambiance

Pros:

  • "Love this place a lot, the decor and vibes there are delightful."
  • "The atmosphere is great, though, and the drinks and food that me and my girlfriend ordered were excellent."
  • "This is now my favorite place in Newark."
  • "Fun menu, atmosphere, and kid friendly!"
  • "Live music was a nice surprise."
  • "The atmosphere is relaxed and inviting."
  • "The atmosphere was relaxing. We will definitely be back."

Cons:

  • "These benches left my butt very sore."
  • "Though the parking lot is a bit sad looking and small."
  • "Cleanliness doesn't hardly exist here! Just look at the recent food inspection violations... 13 in the last MONTH!"
  • "The booth was not clean when we sat down."
  • "The food cannot ever ever be classified as bar food because they are some of the best burgers and entrees I've ever had."
  • "It is very, very loud in my opinion, to the point where conversation was a challenge for our group of 8."
  • "Everything was sticky."

Value

Pros:

  • "Fair prices!"
  • "The food is really impressive and the pricing is reasonable."
  • "Great prices."
  • "Definitely worth $16."
  • "AMAZING Food, Drinks, Drinks, and Service! And love the decor and vibe there!"
  • "The food was amazing! My friend and I split an appetizer, 3 entrees, and a dessert so we could sample a lot and were very pleased!"
  • "The food is great."

Cons:

  • "Little expensive."
  • "Additionally I would definitely say the prices are high for the quality of food and drinks."
  • "Long wait, nowhere to sit to wait, overpriced bar food."
  • "Definitely not worth $16."
  • "Below average value pricing."
  • "For the prices, we simply expected more."
  • "For the prices, we simply expected more. Not bad but not enough to make an impression."

Management

Pros:

  • "I had an opportunity to tell one of the owners about our experience (and my previous visits) and his response was that of someone who genuinely cares about their customer's experience."
  • "The staff treat you like family."
  • "We love ya and will be customers for life!!"

Cons:

  • "The manager said don't speak to my staff like that rather than trying to satisfy the customer."
  • "We shared our experience with the Owner... he didn't seem like he had a pulse - blank stare and no response."
  • "Upon coming in was told by what I’m assuming is the manager that there was no seating outside."
  • "The two girls behind the host stand looked like they just hated their job."
  • "Today's experience lacked hospitality. 3 employees were seated at the host stand bit I had to request someone's attention."
  • "Service was insanely slow tonight."
  • "Service and drinks great. Food so so."

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