Mattress Firm Willow Grove Reviews Summary

Customer Service

Pros:

• "Hamed greeted me immediately upon arrival."
• "Andre was wonderful to work with. He really knows important info about his sales and really listened to what we needed."
• "Dennis was especially helpful. No one rushed me."
• "Paul was a delight to work with! We picked out a mattress in no time and was able to complete purchase the next day with a phone call."
• "Andre for good at his job, has knowledge about the product as well as what your looking for in a mattress, very attentive to your needs and his customer service skills are impeccable the best experience I have had in a long time."
• "Sales person was very informative, knowledgeable, and patient. There was no pressure to purchase, although I did return and make a purchase. Very helpful staff."
• "Andre was exceptionally knowledgeable, professional and patient."

Cons:

• "I'm not recommend this store at all!!!"
• "The sales rep was not customer oriented at all and lack much knowledge about the products and financing."
• "Good bye mattress firm, you’re not good enough."
• "I will never shop here again."
• "Not sure if I will recommend this store to anyone else."
• "Went in to buy two mattresses for my teenage kids. Salesman(i am assuming there was only one because no one else ever came out) was helping other customers. However, he didn't even acknowledge us. That certainly doesn't make you feel valued as a customer."
• "The general manager did not call!!! WORST CUSTOMER SERVICE EVER!!!"

Product Selection and Pricing

Pros:

• "I was quite surprised with the pricing."
• "They had a great selection and he took my needs as he showed me several mattresses."
• "I told them exactly what I was looking for and they had me happy and out the door in minutes."
• "The selection of mattresses to test was amazing."
• "As for the store itself - selection was fantastic and prices were more than reasonable."
• "The Mattress Firm showroom in Willow Grove has a large selection of mattresses from various brands to try out."
• "Great selection and calm atmosphere. I highly recommend the Willow Grove Mattress Firm!"

Cons:

• "We got our delivery finally but no pillows, now they're discontinued and they don't seem to know what to do."
• "Our delivery had to be completely refused due to the electric platform for the adjustable bed not working."
• "I shared my online research and discovered mattress choice was only available online."
• "The mattress, although a Tempurpedic, hurt our backs more than our old mattress."
• "The only negative feedback I have is that the Beautyrest mattresses on the floor are not truly representative of what you will receive in terms of firmness."
• "After I purchased a nearly $4000 mattress nobody cares that I have a question about this one now and they don’t pick up the phone on me when I call."
• "Our bed ordered in beginning of Feb but has a ship date of March 13th. Haven't heard a word from anyone yet."

Delivery and Financing

Pros:

• "It will be felivered tomorrow for good slreeping on this Laborday weekend."
• "In less than an hour we headed for home, knowing that just the right mattress would be delivered in two days."
• "Financing quick and easy."
• "We are able to have our mattress delivered the next day."
• "Look forward to my delivery Saturday(my choice)!"
• "The delivery was great and for a floor model bed mines looks brand new."
• "We are so excited to receive this bed and can’t wait to sleep on it. It will be here in 2 days!!"

Cons:

• "He said 'if you don't know what you want what am i supose to do?'"
• "He tried to get us to not complain to management by trying to give us a different mattress that he would 'discount' but he could not do anything about the base."
• "Hard sell used car guys that flipped to mattress sales."
• "The bald guy treat me like scam back."