"You know what you’re getting with chipotle, great food and lots of it."
"The food was delicious and fresh and everyone was pleasant."
"The food was delicious and hit the spot."
"The food is always prepared fresh and hot."
"This chipotle right here serves the best burrito."
"We love the burrito bowls."
"I enjoyed the corn salsa and the red salsa."
Cons:
"Chicken was cold and tasted like it had been microwaved."
"I instantly got sick right away and throw up which both my mom and I believe to be food poisoning."
"The chips were completely burnt."
"Food is either bland or covered in salt."
"The food was pretty blah. Nothing special about the food, usually I'm quite pleased with the flavor, but this time it was just plain."
"Food was cold. Not even lukeworm - cold."
"The meat has salt pockets so bad you have to spit it out."
Service
Pros:
"I was greeted today and served quickly."
"Raheem greeted me with a warm smile and genuine enthusiasm."
"Raheem's exceptional service at Chipotle left a lasting impression on me."
"The staff at this Chipotle are very friendly."
"After going to this location for the first time since its opening, I was happy to discover the staff was kind and friendly."
"The two staff were very friendly and courteous."
"Amanda is delightful and a quality employee. Very friendly and always welcomes with a positive attitude and smile."
Cons:
"Staff is horrifyingly slow."
"They don't seem to care if you're a paying customer or a contracted delivery driver - you will be waiting at least an hour even with six staff."
"No one in this store is helpful."
"The line workers are rude and the atmosphere is negative from the moment you walk through the doors."
"Woman at the counter was very mean and nasty."
"Absolutely terrible staff members in terms of work ethic."
"The service was good for the most part but there was some problems and one person who was very rude."
Ordering Process
Pros:
"For some reason they only accept online orders, so even though we ate at the restaurant, we placed our order online."
"Covid response is good here too - indoor dining blocked off, outdoor seating is available."
"Most people do mobile order so the line is usually short."
Cons:
"Mobile orders take up to 40 minutes after putting the order in to be completed, despite offering pickup times that would claim an order could be fulfilled sooner than that."
"Wait time is way longer than they say."
"When online/mobile app ordering, your bowl/burrito isn't what you ordered and the portions are illegally small."
"We aren't able to make quesadillas for the last 2 years unless ordered through the app."
"Every time I order from this Chipotle the bowls are practically empty."
"Waited IN the restaurant for 45 minutes for an online order."
"Online ordering only... ordered my food at 5:00 to be picked up at 5:45. It’s 6:15 and I’m still waiting."
Cleanliness
Pros:
"The restaurant both looked and smelled clean."
"We were greeted with friendliness and a clean atmosphere."
"One of the smaller Chipotles. Food is consistent and the staff are friendly."
Cons:
"This location is consistently nasty (not clean), never has any veggies and never has any chips."
"Two staff members weren't wearing masks or were wearing them wrong and the floor was dirty."
"Some tables were dirty and there appeared to be staff available to clean but they weren’t doing so."
"Everything table dirty and floor in dining and kitchen was disgusting."
"The guacamole is brown, stringy and looks very questionable."
"The guac more often than not is brown now with sliced avocado skin mixed in."
"Cleanliness could be improved slightly but overall a good dining experience."
Management
Pros:
"As a manager of a business myself I respect her way of handling things and you can tell sis is always trying to do her best."
"This location really turn itself around 180°!! The manager and the staff are excellent!! The food is fresh and the service is wonderful."
"NOW I prefer to come here because of the manager and the way she runs things."
Cons:
"This place needs better financial management so the workers don’t have to guard the ingredients."
"Having used to work at this location, it’s sad to see how far gone they are now."
"They closed at random between 2021 - 2022 when the pandemic was kind of starting to slow down."
"This branch constantly has altered hours, closing early, etc."
"None of these changes are ever published online, so it's a shot in the dark every single visit."
"The management here is awful and it shows. Employee shortages, inconsistent hours, and that awful sign about refunds."