Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "The food is always so good and I know when I go here it will taste good."
• "Every time these people make my order to perfection and always have a nice attitude."
• "The restaurant was very clean, and had very fresh and delicious food."
• "Food was delicious, my bowl was stuffed."
• "Good food as usual, it's Chipotle, and you know the food is fresh and good quality."
• "The food has always been fantastic here."
• "Wonderful friendly service! Consistently delicious, fresh and nutritious food!"

Cons:

• "everyone who says they underfill their food is absolutely correct."
• "They gave me the most horrible old tasting chips."
• "All the food are very bland, lack of seasoning."
• "The food is awful."
• "Food is very bad, No taste, Rice tasteless, Chicken overcooked."
• "Thin and lifeless products are what they deliver."
• "The chips were completely stale I could barely chew them."

Service

Pros:

• "Convenient online ordering and Chipotlane pickup with a smile!"
• "They are well stocked, well staffed, courteous, accommodating, and the place is clean."
• "Great workers and amazing manager!!!"
• "Staff was very friendly."
• "The most recent time I went, I was helped by the cashier Elizabeth who has consistently provided excellent service with a smile on her face."
• "The Staff was super friendly, they had great service, the restaurant was very clean, and had very fresh and delicious food."
• "The woman at the window was so nice great customer service."

Cons:

• "Very disappointed with the service, employees and food is always sub-par."
• "Orders online are always delayed by at least 30 min. from promise time."
• "I’m sick and tired of the manager that serves the food."
• "Not friendly, very stingy with portions and they don’t know how to wrap a burrito."
• "The manager that was helping with online orders was very rude."
• "The staff was absolutely rude and unprofessional."
• "Terrible customer service, terrible outreach, and they refuse to do anything to rectify their mistakes."

Portions and Pricing

Pros:

• "I got a burrito bowl and it was EXCELLENT! Everything that I ordered was correct and it was a lot of food!"
• "Great place to get a nice full meal, service is very fast and likable."
• "Staff is very nice and friendly, and they are not skimpy with their servings."
• "Also they really do give you a good quantity unlike some other chipotle chains."
• "This place actually serves the correct serving sizes and cares about their customers."
• "Looks like they have read the reviews and improved on it. I ordered burrito bowl 1st time at this location, order was on time even though they were busy, and bowl was fully loaded."

Cons:

• "I am charged extra for an extra salsa.... this is beyond ridiculous, very distasteful."
• "The portions were so minimal."
• "The price is $20. Today, I went by myself, and my one bowl, the exact same thing I ordered last week, was now $21, more than last week when I got the exact same thing with another person."
• "Food is also always cold or lukewarm when I go there."
• "The protein they have given can barely feed five people and they underfill every single container."
• "The portion sizes that they gave me were ridiculous in comparison to how much I paid for the food."
• "I pay 20-30$ every time for barley any food."