Chipotle Mexican Grill Reviews Summary

Category: Mexican restaurant

Address: 1255 Raritan Rd, Clark, NJ 07066, USA

Phone: +17323810527

Rating: 3.1
based on 270 reviews.

Cleanliness

Pros:

  • "Tables were frequently cleaned."
  • "Yesterday the food, chips, dips where amazing even being really busy."
  • "Everyone worked efficiently I think I was in and out within minutes."
  • "Gets enough traffic that the food remains fresh."
  • "Thank you to the employees around the 5-6pm time who provide good service!"
  • "Service was excellent and the place was clean."
  • "Tables clean for the 1st time."

Cons:

  • "Like other reviewers have stated it is always dirty, trash cans overflowing."
  • "The place needs to be cleaned couple of times in a day. The floor was sticky filthy, tables dirty from the prior curtain customer."
  • "The counter was filthy. The drink station was filthy."
  • "The place is VERY DIRTY! All of the tables were completely nasty, garbage was extremely full (all of them)."
  • "They need to improve with their cleanliness. I found a dead fly on my tray."
  • "Very dirty restaurant."
  • "It was awful. Place and tables were dirty."

Customer Service

Pros:

  • "Nice people care a lot. I checked my items before I left and asked about an item I was missing."
  • "They were awesome and worked well as a team."
  • "Yesterday the team was wonderful. They were, efficient fast."
  • "This Chipotle location used to be the worst. But I started ordering here again over the past few months, and I gotta say that I've seen a big improvement in service and food quality."
  • "These two girls were very patient and very accommodating."
  • "I hope the manager recognizes Sebt for his great customer service."
  • "Want to say thank you to Elizabeth, for helping me with my online order."

Cons:

  • "Online orders are a joke here. Customer service is mediocre from most employees, other employees give attitude as well as awful unfair portions."
  • "This place does not follow a standard schedule. They’re always closed and when I asked a worker why they were always closed in the middle of the day, she made an aggressive stance and gave me a dirty look."
  • "Employee who picks up the phone is extremely rude, places you on hold then ends the call."
  • "Absolutely horrible customer service from the store manager alone."
  • "Employees have zero remorse or manners about it."
  • "The absolute worst establishment I have ever been to in my entire life."
  • "Management needs to hire a person the maintain the cleanliness of the entire eating area."

Food Quality

Pros:

  • "Food was ok .. veggies were fresh .. bean and rice was also good."
  • "They give you a good amount so we have left overs."
  • "WOW, Excellent and very tasty really great food."
  • "The food was very good."
  • "The food was fresh and so good."
  • "The food was amazing it was terrific I would recommend it to anybody go in Woodbridge."
  • "Foods always hot and fresh, chips are never stale, guac is always good!"

Cons:

  • "The cooking staff at this location makes the food so spicy, it’s inedible."
  • "They mistakenly gave me what apparently looks like a beef jerky bowl with stale rice & beans."
  • "BEWARE. My wife finished a bowl halfway to find what looks to be a headless grasshopper inside the bowl."
  • "I found a piece of hair lodged deep inside of the burrito."
  • "Food was cold. Chicken doesn't taste fully cooked, a lot of fat also."
  • "The steak in my bowl was undercooked and hard to chew."
  • "The food is TERRIBLE and they NEVER have anything ready."

Order Accuracy

Pros:

  • "It's a busy store, so they run out quickly; however, they will always give another option with no trouble."
  • "My order was finally made correct. I ordered double steak & everything looked doubled."
  • "To order food ahead of time and pick up is a great feature."
  • "I order from this location 1x a week and have never had an issue."
  • "The employee got right to my order when she noticed it was not ready."
  • "Cause normally they give out baby scoops of food not worth $12. But this time I got my money's worth."
  • "More than one employee was present."

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