"Yesterday the food, chips, dips where amazing even being really busy."
"Everyone worked efficiently I think I was in and out within minutes."
"Gets enough traffic that the food remains fresh."
"Thank you to the employees around the 5-6pm time who provide good service!"
"Service was excellent and the place was clean."
"Tables clean for the 1st time."
Cons:
"Like other reviewers have stated it is always dirty, trash cans overflowing."
"The place needs to be cleaned couple of times in a day. The floor was sticky filthy, tables dirty from the prior curtain customer."
"The counter was filthy. The drink station was filthy."
"The place is VERY DIRTY! All of the tables were completely nasty, garbage was extremely full (all of them)."
"They need to improve with their cleanliness. I found a dead fly on my tray."
"Very dirty restaurant."
"It was awful. Place and tables were dirty."
Customer Service
Pros:
"Nice people care a lot. I checked my items before I left and asked about an item I was missing."
"They were awesome and worked well as a team."
"Yesterday the team was wonderful. They were, efficient fast."
"This Chipotle location used to be the worst. But I started ordering here again over the past few months, and I gotta say that I've seen a big improvement in service and food quality."
"These two girls were very patient and very accommodating."
"I hope the manager recognizes Sebt for his great customer service."
"Want to say thank you to Elizabeth, for helping me with my online order."
Cons:
"Online orders are a joke here. Customer service is mediocre from most employees, other employees give attitude as well as awful unfair portions."
"This place does not follow a standard schedule. They’re always closed and when I asked a worker why they were always closed in the middle of the day, she made an aggressive stance and gave me a dirty look."
"Employee who picks up the phone is extremely rude, places you on hold then ends the call."
"Absolutely horrible customer service from the store manager alone."
"Employees have zero remorse or manners about it."
"The absolute worst establishment I have ever been to in my entire life."
"Management needs to hire a person the maintain the cleanliness of the entire eating area."
Food Quality
Pros:
"Food was ok .. veggies were fresh .. bean and rice was also good."
"They give you a good amount so we have left overs."
"WOW, Excellent and very tasty really great food."
"The food was very good."
"The food was fresh and so good."
"The food was amazing it was terrific I would recommend it to anybody go in Woodbridge."
"Foods always hot and fresh, chips are never stale, guac is always good!"
Cons:
"The cooking staff at this location makes the food so spicy, it’s inedible."
"They mistakenly gave me what apparently looks like a beef jerky bowl with stale rice & beans."
"BEWARE. My wife finished a bowl halfway to find what looks to be a headless grasshopper inside the bowl."
"I found a piece of hair lodged deep inside of the burrito."
"Food was cold. Chicken doesn't taste fully cooked, a lot of fat also."
"The steak in my bowl was undercooked and hard to chew."
"The food is TERRIBLE and they NEVER have anything ready."
Order Accuracy
Pros:
"It's a busy store, so they run out quickly; however, they will always give another option with no trouble."
"My order was finally made correct. I ordered double steak & everything looked doubled."
"To order food ahead of time and pick up is a great feature."
"I order from this location 1x a week and have never had an issue."
"The employee got right to my order when she noticed it was not ready."
"Cause normally they give out baby scoops of food not worth $12. But this time I got my money's worth."