Address: 921 Haddonfield Rd, Cherry Hill, NJ 08002, USA
Phone: +18562540060
Rating: 4.7
based on 307 reviews.
Customer Service
Pros:
"Mikey was terrific! He handled my fitting for a shoe insert and helped me find the perfect shoe and the perfect fit for what I needed."
"Taylor helped me and was amazing!! She was super knowledgeable and worked with me for over an hour to find the perfect pair."
"The staff were great, friendly, knowledgeable and extremely helpful."
"Jimmy my sales rep did an Excellent job of showing me all about the sizing inserts, comfort, and it was a Great learning process for me!!"
"Jeff was incredibly helpful finding my husband shoes for his upcoming marathon."
"Kristie the manager stepped in. And man... she blew me away with her knowledge of the store’s supply, her knowledge of sneakers and her happy, vibrant personality."
"The team member, Jess, who assisted me was friendly, knowledgeable, and went above and beyond to help me."
Cons:
"The only treadmill this other store had was powered off and the sales person said we could not use it because he did not have an iPad; it looked more like a decorative item than a functioning one."
"Ally brought our suggested sneakers but wasn’t communicative with us at all neither did she have a sense of humor."
"The Associate literally walked over dropped the pair of shoes next to me and walked away didn't give me any information about the shoes."
"Three associates walked past and never addressed or greeted me."
"The female employee became angry and confrontational."
"Young lady that waited on me was not very professional any time I asked to try a different sneaker on it was a problem not sure if I'll be back to this store for any other purchases she made my visit miserable."
"Kevin was the worst. He was pushy and defensive and very dismissive."
Membership & Pricing
Pros:
"I was so comfortable, I bought into the VIP membership (who doesn't love free shipping!?)!"
"The best part is that with the membership I have 90 days to test and even return my shoe if I find that I don’t like it."
"With this membership you can return your shoes within 90 days if they aren't working for you."
"I went into the bargain area and found there actually were really good specials."
"We can return anything for any reason for up to 3 months."
"You get free returns if you don’t like even the socks for $90."
"They have a great selection and a lot of clearance/marked down items."
Cons:
"They will ask you if you want to become a member, you'll save a lot of money on your purchases, blah blah blah....what they don't tell you is that they will bill you 50 bucks a year."
"I was hit with a 49.99 fee on my credit card two days ago without my knowledge, I was charged a membership fee at the time of my purchase."
"Future buyers beware please when at checkout."
"Forst of all, dont buy Hoka brand shoes. They feel great but they fall apart in 4 months...one month after return window."
"Had to take the shoes back because they did not help with my shin problem."
"I feel like it should be explained its exchange only if they were worn."
"This is my second and last time trying this store with same results."
Product Selection & Fitting
Pros:
"I love that they have my profile stored so automatically know my size and gait so they can get the right shoes for me."
"They did the fit analysis and found insoles and shoes that worked for me."
"The difference it has made already is worth every penny."
"She helped with with the fit soles and helped me choose the best pair."
"I received a complimentary gait analysis and foot scan to match me with some good shoe options."
"Once my foot was measured and custom insole done I selected the Brook Ghost 15 running shoes. Best shoes I've ever had....so comfortable with the custom insole."
"I was fitted for proper size, had new inserts made, and had different options for picking the right shoe for me."
Cons:
"The full process was not fast, be prepared to spend an hour if getting a full walking/shoe assessment."
"We were told that we can’t try on or buy any shoes unless we do a 45 minute running examination."
"They also did not have a full selection of colors, but we were able to buy a colorway online to ship."
"They won’t even sell you or let you try shoes on unless you have completed this before."
"I was there for 30 minutes with nothing to show for it. So I just left. Nobody said boo."
"Not enough employees so the few people in the store have to stand around waiting for an associate to finish with someone else."
"I arrived a hour before closing and I waited over a half hour to get assistance."
Store Experience
Pros:
"Went here for the first time for much needed comfortable shoes for an active lifestyle."
"First time at this location and very impressed by the staff’s extensive knowledge of the products."
"All around great experience. Highly recommend coming here to anyone."
"Absolutely fabulous experience shopping here."
"So impressed by the service my wife ended up getting fitted for a pair of Brooks."
"Had such a great experience at Road Runner."
"This place is an amazing shoe experience... So glad I went here as this will be my shoe store for as long as they are around."