Mattress Firm Cherry Hill Reviews Summary

Customer Service

Pros:

• "Taylor was so awesome that I had to take the time to write a five-star review."
• "Rich was amazing.. he took his time and went over many beds and helped me so much."
• "Brandon was exactly what we were hoping for in sales. He was professional, courteous and expert in the knowledge of the entire package."
• "Clinton who was insanely nice and funny, honest about his recommendations."
• "The sleep specialist Cheyanne seemed very helpful and knowledgeable throughout the entire process."
• "Joe is awesome. Went to 2 other mattress firms before this and only felt comfortable buying from Joe."
• "Jim Davenport was absolutely awesome."

Cons:

• "Guys, what's the point of having such store there if you don't have complete solution from starting to end. You will be beaten by Ecommerce resellers, specially Amazon etc. Terrible service!"
• "Scheduled delivery and found out last minute via text it was scheduled for the incorrect date."
• "I had to return my new mattress and it was the most horrific experience due to communication between corporate and this store."
• "No knowledge in the products they sell."
• "I’ve never met a company whose management is so afraid to deal with their client base."
• "Incredibly unprofessional staff."
• "I would never buy from this company again."

Product and Pricing

Pros:

• "Shipping was speedy and Mattress Firm installed and was able to get rid of my old mattress and box spring."
• "Husband and I went to the mattress firm today and they had a great 50% off sale the manager was very patient and kind."
• "Great selection. Wonderful pricing."
• "Their mattresses are very reasonably priced and they were able to work with me on how much I wanted to pay each month."
• "We have purchased our past three mattresses here for our growing family and it is exactly what we want from the experience."
• "Flexible financing options and fast delivery."
• "Salesman was very knowledgeable about the products, no hi pressure sales, did no hover over us but was there to answer any questions."

Cons:

• "Walked in expecting to spend 3-5k. 8000 later…."
• "I PAID for the so call Gold delivery so the old mattress was supposed to be removed nope was left and new mattress left on my hallway."
• "There is no solution offered in terms of delivery while there were available mattresses for pick up from the store."
• "Our bed arrives and the delivery guys come in and say there’s no way the frame would fit up the stairs and that it in fact came as one piece once again."
• "Professional, kind, and upfront with the pricing. However, when we received our new mattress it had mold spots on it."
• "The subcontracted delivery service said the frame that we were reassured would fit up the stairs, would in fact, not fit up the stairs."
• "We Missed the next day deadline unfortunately."

Delivery and Installation

Pros:

• "Delivery coming in 3 days… my choice. Would highly recommend Mattress Firm."
• "Love the communication on the delivery and only 2 hour window."
• "Awesome service from our representative Cheyenne. Quick and easy with great guidance. Made for a very satisfying experience."
• "Delivery and installation were quick and professional."
• "Installation was quick and easy with only a day and a half turnaround time."

Cons:

• "Scheduled delivery and found out last minute via text it was scheduled for the incorrect date."
• "Our bed arrives and the delivery guys come in and say there’s no way the frame would fit up the stairs and that it in fact came as one piece once again."
• "The subcontracted delivery service said the frame that we were reassured would fit up the stairs, would in fact, not fit up the stairs."
• "No direct line to management to get issues resolved and nothing but fingerpointing and absolutely no empathy towards our situation."