Charles P. Rogers Reviews Summary

Category: Mattress store New York

Address: 26 W 17th St, New York, NY 10011, USA

Phone: +12126754400

Rating: 4.6
based on 234 reviews.

Customer Service

Pros:

  • "Steven was amazing! He explained the different options and helped me choose the right bed for me."
  • "Thank-you Steven W for your expert advice and excellent customer service, helping purchase 3 mattresses for our family."
  • "It should also be said that the Customer Service is extraordinary. Prompt. Courteous. Informative. Above and beyond."
  • "Steven and Linda at the 17th St showroom were incredibly helpful and friendly from start to finish."
  • "Sales staff, Tom and Tim, were terrific, providing helpful information."
  • "Many thanks to Sean Stowe, my salesman. And a big shout out to Kelvin and Tony, my white glove delivery men."
  • "The salesman was friendly and helpful."

Cons:

  • "I'm not sure I want a reminder of this unpleasant experience taking up real estate in my bedroom."
  • "I tried to cancel a purchase just two days in, with a week still to go before shipment, only to be told that 20% ($700) was held hostage to a prematurely loaded truck."
  • "Customer support has been horrible."
  • "I contacted the company two more times and they are now giving me the runaround."
  • "I recently had a terrible experience with CHARLES P. ROGERS, and I feel compelled to share my disappointment with their customer service."
  • "Customer side ice has been promising a resolution but have received none."
  • "According to their representative 'Sunshine' (real name?) their website mentions a 10-day return policy which is unreasonable for a retail business."

Delivery

Pros:

  • "We got our daybed way ahead of schedule, the warehouse was super communicative, delivery was on time and delivery guys were friendly and efficient."
  • "Got my mattress way earlier than expected which was amazing! The delivery went smoothly and fast!"
  • "The delivery team, on learning that my building had a strict window for freight elevator access, showed up 10 minutes EARLIER than their own quoted delivery window to prioritize me."
  • "The delivery was right on time and the delivery men were polite and got my new mattress and got the old one out quickly."
  • "The delivery team did a great job of letting us know about the delivery day and time."
  • "Delivery was accomplished on the date and time promised."
  • "Delivery was easy to setup around our schedule, guys called a few days before to confirm delivery window then called when they were 20 minutes away."

Cons:

  • "The Charleston was delivered and when taken out of the box both the head board and foot board were damaged during shipment."
  • "The mattress took 43 days to arrive."
  • "I have no mattress and no notification of delivery date."
  • "Please see the attached pictures of the collapsed support rod, bend support rod at the time of delivery, nicked and cracked headboard etc."
  • "We still haven’t got the mattress and were just told it would take another 2 weeks to deliver."
  • "I was a little concerned with the bed being shipped from NY to Chicago and the handoff to the firm was not that smooth it took over a week after it arrived in Illinois to get to us."
  • "We ordered our mattress with Charles P Rogers 2 weeks ago with an estimated delivery date to be within 2 weeks... We still haven’t got the mattress."

Product Quality

Pros:

  • "A perfect mattress!"
  • "The frame was delivered as promised and assembled by 2 professional customer service technicians."
  • "The beds are comfortable and supportive."
  • "This mattress is a 2 part system with a reversible mattress and a latex topper... it is absolutely perfect in support and comfort."
  • "We love our new mattress."
  • "The mattress is very comfortable."
  • "The bed was INSANELY comfortable."

Cons:

  • "The quality has drastically decreased."
  • "While their mattresses seem to be assembled well, the mattress itself is very uncomfortable."
  • "The worse thing is that the support beam gave way (4 days after purchase)."
  • "So disappointed & a lot of money apparently wasted."
  • "In the meantime my wife and I are enduring continuous back pain from defective product."
  • "If your bed comes without flaws you will be fine but if it does they will tell you to use the touch up paint on a $1300 bed."
  • "There are so many defects when the bed arrived."

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