"Steven was amazing! He explained the different options and helped me choose the right bed for me."
"Thank-you Steven W for your expert advice and excellent customer service, helping purchase 3 mattresses for our family."
"It should also be said that the Customer Service is extraordinary. Prompt. Courteous. Informative. Above and beyond."
"Steven and Linda at the 17th St showroom were incredibly helpful and friendly from start to finish."
"Sales staff, Tom and Tim, were terrific, providing helpful information."
"Many thanks to Sean Stowe, my salesman. And a big shout out to Kelvin and Tony, my white glove delivery men."
"The salesman was friendly and helpful."
Cons:
"I'm not sure I want a reminder of this unpleasant experience taking up real estate in my bedroom."
"I tried to cancel a purchase just two days in, with a week still to go before shipment, only to be told that 20% ($700) was held hostage to a prematurely loaded truck."
"Customer support has been horrible."
"I contacted the company two more times and they are now giving me the runaround."
"I recently had a terrible experience with CHARLES P. ROGERS, and I feel compelled to share my disappointment with their customer service."
"Customer side ice has been promising a resolution but have received none."
"According to their representative 'Sunshine' (real name?) their website mentions a 10-day return policy which is unreasonable for a retail business."
Delivery
Pros:
"We got our daybed way ahead of schedule, the warehouse was super communicative, delivery was on time and delivery guys were friendly and efficient."
"Got my mattress way earlier than expected which was amazing! The delivery went smoothly and fast!"
"The delivery team, on learning that my building had a strict window for freight elevator access, showed up 10 minutes EARLIER than their own quoted delivery window to prioritize me."
"The delivery was right on time and the delivery men were polite and got my new mattress and got the old one out quickly."
"The delivery team did a great job of letting us know about the delivery day and time."
"Delivery was accomplished on the date and time promised."
"Delivery was easy to setup around our schedule, guys called a few days before to confirm delivery window then called when they were 20 minutes away."
Cons:
"The Charleston was delivered and when taken out of the box both the head board and foot board were damaged during shipment."
"The mattress took 43 days to arrive."
"I have no mattress and no notification of delivery date."
"Please see the attached pictures of the collapsed support rod, bend support rod at the time of delivery, nicked and cracked headboard etc."
"We still haven’t got the mattress and were just told it would take another 2 weeks to deliver."
"I was a little concerned with the bed being shipped from NY to Chicago and the handoff to the firm was not that smooth it took over a week after it arrived in Illinois to get to us."
"We ordered our mattress with Charles P Rogers 2 weeks ago with an estimated delivery date to be within 2 weeks... We still haven’t got the mattress."
Product Quality
Pros:
"A perfect mattress!"
"The frame was delivered as promised and assembled by 2 professional customer service technicians."
"The beds are comfortable and supportive."
"This mattress is a 2 part system with a reversible mattress and a latex topper... it is absolutely perfect in support and comfort."
"We love our new mattress."
"The mattress is very comfortable."
"The bed was INSANELY comfortable."
Cons:
"The quality has drastically decreased."
"While their mattresses seem to be assembled well, the mattress itself is very uncomfortable."
"The worse thing is that the support beam gave way (4 days after purchase)."
"So disappointed & a lot of money apparently wasted."
"In the meantime my wife and I are enduring continuous back pain from defective product."
"If your bed comes without flaws you will be fine but if it does they will tell you to use the touch up paint on a $1300 bed."