Dream Team - Plumbing, Heating, Cooling, & Electric Reviews Summary

Customer Service

Pros:

• "Nick helped to get our heater and radiators working like new."
• "Quality of work was excellent, customer service and professionalism was second to none."
• "The office support is also very friendly to work with."
• "Karl and Nick was very responsive to getting my Ac working."
• "We highly recommend hiring Dream Team for your plumbing, and HVAC needs."
• "He was on time, professional, courteous, pleasant and neat."
• "They tell you the price up front and it does not change."

Cons:

• "The staff who answer the phone lines were regularly rude."
• "We were told our smoke detectors were expired and quoted $1,350 to change 4 smoke detectors, which is ridiculous since they are a couple hundred dollars if we buy it online."
• "The technicians who came for inspection were primarily focused on aggressively up-selling electric and plumbing services and using scare tactics (fire/flood) to do so."
• "They are expensive and they upsell EVERYTHING."
• "He quoted me another $700+ for that. So now we are at $1400 for a dishwasher to be installed."
• "Our electricity was out one day and we called our dream team and of course they can't come out for 4 days so we end up using another electrician."
• "They need to rethink pricing and upselling. It's too much."

Professionalism

Pros:

• "Matt and the entire crew were professional, friendly, knowledgeable."
• "Electricians were on time, courteous, professional, gave great suggestions."
• "Very Professional with knowledgeable and caring technicians that treat you and your home with the utmost respect."
• "Very professional, knowledgeable, and friendly. Answered all of my nosy questions without seeming bothered at all!"
• "Professional and did a fabulous job."
• "Nate was great! Friendly, respectful, and knowledgeable."
• "Everyone is so professional, knowledgeable, and respectful!"

Cons:

• "The technician came and without even looking at the water heater, prepared 3 estimates with exorbitant price tags to replace the water heater."
• "This electrical company is very unprofessional! I requested an estimate on moving three electrical panels twice."
• "I would not recommend this electrical company to any one in the city, because not only are they extremely unprofessional but they are unresponsive, unreliable not respectful of other people’s time!"
• "The inspection is short and the sales talk is very long."
• "I wasn’t going to give response but since no one from management have time to speak to me regarding the rude tech I spoke to today and no one showing up here we are."
• "I called soon after realizing I had a leaky water heater, and expected an appointment later in the week. Unbelievably, I was given an appointment right away."
• "The original contract did not specify the work to be done, just the dollar amount. I hope the plumbers did all of the work Michael specified."

Value

Pros:

• "It was well worth the $70 fee for the initial visit, the electrician, Ben, did a thorough safety assessment."
• "Everything is now up-to-date and safer."
• "I would 100% recommend them to anyone in the area that needs electrical work done."
• "Also Katie at the call center was amazing with helping to coordinate everything."
• "They were prompt, courteous, efficient and left the area extremely clean."
• "Great company with owners who care about their customers."
• "Called Dream Team on a Friday night at 8:30, talked to a real person! She was awesome & asked all the right questions."

Cons:

• "They will tell you that you need some new when you just need a new part."
• "The subscription service is definitely not worthwhile as the prices for their services are outrageous."
• "They sell you on this $100 membership thinking it is a great deal with 10% off any work but in reality they upcharge you 100%."
• "Needed a single outlet installed for a dishwasher which cost $700+... then I had 3 other services presented to me for things they called out."
• "Good service but they are too expensive."
• "You are essentially paying them to get solicited."
• "We tried to cancel and they said we cannot cancel since it's a contract so we have to pay until our contract is up."