The Home Depot Reviews Summary

Category: Home improvement store

Address: 1925 W Main St, Stamford, CT 06902, USA

Phone: +12039056400

Rating: 4.3
based on 103 reviews.

Customer Service

Pros:

  • "I got what I wanted after I asked an associate for assistance."
  • "I had such a great experience on different days working with Mike in flooring."
  • "Steven the manager showed me his Traeger app and told me of his experiences with it."
  • "Went there yesterday and Ruth and the rest of the staff were wonderful."
  • "The cashier Petipher was very helpful, made returning the grill quick and effortless."
  • "Went to Home Depot today had to return some damage items, Amanda, Leray and John went above and beyond to help get what I need and leave happy."
  • "Had a great experience at Home Depot!! A young lady named Lashawn at the Stamford, CT location was EXTREMELY kind, compassionate & helpful to me."

Cons:

  • "UPDATE: STILL NO WINDOW! It recently came in completely smashed! Also they will not refund!!!"
  • "I've ordered a storm door for installation and paid in full... It's now July 13th and no one has given me a response to my complaint."
  • "Horrible experience with water heater installation services."
  • "Customer service is extremely rude."
  • "Staff hides the store manager. Try for 4 days in a row to speak to store manager and staff has no clue when managers work."
  • "Just called in for a product check, lady who answered could only say 'Nope'."
  • "I had such a difficult time finding someone to help me in this store."

Product Availability and Quality

Pros:

  • "The store stocks high-quality brands, ensuring customers have access to reliable products that meet their needs and budget."
  • "This new branch has really helped me with convenience and good prices."
  • "The window is now confirmed to be shipping tomorrow and expected to be received on 06/10/2021."
  • "Their friendly demeanor and willingness to go the extra mile contribute to a positive shopping experience."
  • "Good building supply company stocked with supplies I need like lumber, cement, masonry supplies."
  • "Garden center is well-stocked."
  • "One of Home Depot's standout features is its vast selection of products."

Cons:

  • "In store supply limited."
  • "I was looking for 18 inches regular duty bracket. I scanned the item, and supposedly 73 in stock at the store. However, the shelf is empty nobody can locate just one bracket."
  • "They sold me 10 lattice panels they did not have."
  • "I'm stuck with over $2K worth of leftover trim that KDD insisted I needed but refused to explain."
  • "I installed closets through this store, the closest collapse within three weeks."
  • "Don't buy at the rug sale outside. Got really bad service there."
  • "Items delivered are often left in the street and in random bushes/locations."

Store Experience

Pros:

  • "Large, and a helpful staff."
  • "Stamford store is one of the most organized stores around that area."
  • "Its a good place and normally you find everything you need, with normal prices, good brands and a lot of variety."
  • "Bright and airy for a Home Depot."
  • "Beautiful new store. Let's hope it stays organized and the staff remain responsible and friendly!"
  • "Promising future for this location if Home Depot corporate keeps staff at current level."
  • "Great store. Best Home Depot I've been in."

Cons:

  • "I wish Portchester would model their location after Stamford's location."
  • "Its worth travelling to lowes Norwalk, rather than going to this store."
  • "The worst service provider with no professional ethics."
  • "too many employees just walking around and not much of helping customers."
  • "Most of the people who work there are clueless and some of them are rude."
  • "Nice new store that has everything in stock. Most of the staff must be new since no-one seems to be able to help locate items!"
  • "This is probably the most unorganized home Depot I've been too."

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