Address: 600 Hempstead Turnpike, Elmont, NY 11003, USA
Phone: +15164888500
Rating: 4.0
based on 261 reviews.
Staff and Customer Service
Pros:
"Super friendly staff that makes you feel at home even if it's not your regular Home Depot."
"Associate named Dee was kind and patient in helping me find it and complete my purchase."
"Gina K. in Kitchen Cabinet Dept., and Glenda in Blinds Dept., all helped me through my difficult time with renovations."
"5 star all goes to Marcus puller /receiving fulfillment. This young man is truly very helpful, and knowledgeable."
"The store employees are very kind, helpful and patient."
"The entire staff was helpful. No matter who I talked to, they found me exactly what I needed."
"I had a wonderful experience today at home depot in Elmont with Jean and Shanesha."
Cons:
"The shelves are a mess, and the customer desk is rude."
"Employees are too busy chatting amongst each other to provide customer service."
"this location is the worst no help at all from workers and if some one come to help they speak very rude."
"Employees are very lazy and they don’t like to get bothered."
"Customer service is really lacking just like most Home Depot's."
"The guy that worked in that department just pointed me to LED bulbs and walked away."
"The workers were nice but they told me a number of pieces weren’t there and I’d need to go to another Home Depot."
Store Organization and Stock
Pros:
"The store was well stocked with everything and anything you can need. Very organized and the lines were very fast having a lot of registers open."
"Home depot is a very good place for getting what you need and this is one of my favorite home depots."
"Here at Home Depot in Queens it's lots of stuff you can't imaging they have."
"They carry everything a Home Depot needs to have like tools, plants, Ethernet cables, the works."
"Your typical Home Depot, extremely large! Basically everything that you need for home improvements, renovations, gardening, appliances."
"I sometimes find that the inventory here is better quality than other HD stores."
"They have almost everything in this store."
Cons:
"I need to remove one star due to a web listing saying, i.e.. '57 in-stock,' then arriving there to find none, zip, zero."
"Inventory in bathroom exhaust fans are scarce and don't have most of the options shown online."
"The stock is always low, despite what the website tells you is there."
"This place used to be great... now it's just a bunch of people who hate their job and not willing to put in the effort."
"How does this Home Depot get 4 stars? Completely run down and disorganized."
"This place is terrible....nothing is in stock...everything is disorganized....and cant find anyone for help."
"Every time I go into this store for something I think they would have they either do not have on the shelf where it is supposed to be, Never restock the item."
Online and Curbside Services
Pros:
"In the age of COVID, it is especially convenient to be able to order online, and then go to the store for 'curbside pickup'."
"Ordered 3500 pounds of outdoor building materials online for curbside pickup. Gleb was a huge help getting everything in order and loading it into the truck."
"Web order pickups are the best way to do in my opinion."
"I'm doing a home improvement project, and home depot prepared and delivered everything I asked for."
"Found my item right where the Home Depot App said it would be, and the price was cheaper than it showed online."
"Needed some items to remodel a bathroom. I was able to easily get everything I needed for the renovation."
"Great customer service! I went there to purchase a Ring doorbell that was on sale."
Cons:
"Curbside pickup took a long time. Wasn't worth it, had to go inside after 20 minutes of no one showing up or texting back."
"Go online to order. Website says 'in stock' place you’re order, get a confirmation that your order is ready. Go to pick it up and they tell you 'oh it’s not in stock... sorry' Happened multiple times."
"Worst Home Depot! You order an item for Curbside pickup, wait almost 20min."
"Horrible! Order online you expect when you go to the store you will be in and out. Well, wishful thinking."
"They don’t keep the inventory up to date, something showing in stock on the website doesn’t mean that they have it in the store."
"when I got there made me wait 20 minutes while someone goes looking then tell me they don't have it in stock."
"Literally the worst home depot ever. Made an online order and sent it to this location and somehow got lost."