The Home Depot Reviews Summary

Customer Service

Pros:

• "Larry in millwork received my call after being transferred 4 times to multiple departments... Larry went out of his way to find the perfect shower door for my home."
• "Knowledgeable staff that is helpful and pleasant, which is hard to come by these days."
• "Nick & Sunayana at check out were absolutely great."
• "During covid, everyone is stressed except the employee that help me. He was so pleasant, friendly and quick to help."
• "Great experience today. Staff was informative and helpful."
• "Chris from east setauket branch, he is very helpful."
• "I want to especially thank Steven D. (millwork Specialist) for his help with my latest order."

Cons:

• "The South Setauket store falsely sent me pickup ready emails twice in the past 30 days."
• "I was profiled for being Hispanic."
• "Customer service at this store is very rude and would not help."
• "This store has HORRIBLE customer service. Doesn't deserve any stars, I will never shop at this home depot again."
• "Cashier told me he would call someone to help me loading but nobody came."
• "The people that work there don't care about customers at all."
• "Worst customer service ever. They don’t care about the paying consumer that pay their salary, and lye to your face and call you a liar."

Store Layout & Stock

Pros:

• "The convenience of the store is a huge plus. The variety of goods is excellent, and the shelves haven't been empty yet that I've seen."
• "I love how you can search for the item on the app. Find it, then it tells you exactly which aisle & bay to look for it."
• "They usually have everything I'm looking for."
• "I've been to this Home Depot location many times over the past few years. They have excellent variety & are always fully stocked."
• "This home Depot also stocks a lot more items than the other stores."
• "Store is well stocked. Convenient parking."
• "Great selection of products that are well organized."

Cons:

• "It’s a kinda a hardware store. Place is always messy can never find an employee when you need them."
• "The shelves are poorly supplied."
• "This home depot was what I have found as typical for this company. 'Associates' either didn't know or didn't care where items were and service took an unacceptable long time."
• "I went to the Setauket location on February 12th, looking for Rapidset Waterproofing Mortar. When I got to the store, the bay was empty."
• "If you're looking for something of a specialized nature you're probably not gonna find what you are looking for."
• "They usually have everything in stock. The problem is it is difficult to find someone to help you in whatever section you need the help."
• "All i could find were the bins and the tops were all smashed."

Checkout Experience

Pros:

• "Check out was fast. In and out of the store in about 15-20 minutes."
• "Check out is fast."
• "My default store for site-to-store shopping. Online order pickup is always quick and pleasant."
• "Very pleasantly surprised when covid checkout took less than 4 minutes even though there was a line."