Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Always a good experience at this Lowes! Ian the store manager is always very pleasant, professional & helpful!!"
• "Convenient and had the right people to help me find what I needed so i can get in and get out back to work."
• "The employee that assisted us... was very helpful in checking on the availability of the two models we were interested in."
• "Our sales rep, Ralph was excellent!"
• "He not only provided us with excellent customer service, but he was knowledgeable about the products, procedures."
• "The cashier in the garden section was very friendly. We struck up random conversations and I was checked out quickly."
• "The associates are always willing and available to help. They are very friendly and knowledgeable."

Cons:

• "This is the most unprofessional store I have dealt with in my life."
• "Kyle in Appliances is very rude."
• "I asked if the store manager would be able to come to assist. Nope."
• "Staff just does not care. Left us waiting for a washer for half an hour."
• "THE WORST CUSTOMER SERVICE EVER AT A LOWES! Ordered an appliance online for curbside pickup... It’s now been 55 minutes?"
• "Don’t order from this Lowe’s. Have been waiting all day for a delivery. No show and no call."
• "this is horrible they are rude and unprofessional no clue what there doing especially the kid at customer service desk name danielle was very rude."

Product Availability and Pricing

Pros:

• "I got lucky and both lighting fixtures I wanted were marked down."
• "Supply of flowers excellent. Got the hose I wanted."
• "Some prices are a bit higher then anywhere else but the deals, specials, and clearance items are always a steal and way better prices then anywhere else."
• "I love lowes!!!"
• "I never walk out without finding what I am looking for. Much better stocked than other home improvement stores."
• "There is a great selection of tools in Lowes. I trust Kobalt, Craftsmen and Dewalt tools."
• "They've completely changed the look of my house!!"

Cons:

• "I never received my refund even after multiple calls to Lowes and being transferred to the delivery company."
• "Lowes sells nothing but junk…and this is the most unorganized store on the planet."
• "Worst experience ever. Never going back and never buying another appliance from them again."
• "For just run in & get mulch or necessities, lights etc it's ok. DO NOT GET ANYTHING NEEDS TO BE DELIVERED OE INSTALLED."
• "WARNING: DO NOT BUY CARPET FROM LOWES."
• "Every time I go to Lowes, it seems like no one knows anything or wants to work."
• "The shelves are always poorly stocked."

Store Experience

Pros:

• "The garden center is out of this world."
• "Came for a set I saw on sale, item was out so I browsed the inventory in the app found another better set on sale sooo I'm happy 👍👍👍"
• "Keep hiring the best Lowes, we need them all."
• "Great as always. Quick checkout."
• "Love the Lowes store.. I always find what I need and other things I want but don't really need!"
• "I always like the plant selection here & sometimes they have great clearance prices on old plants that need a lot of extra care."
• "They had everything I needed and more... as usual."

Cons:

• "I would rather drive out of my way and be treated like a valued customer."
• "I will never shop here again."
• "An absolute disgrace."
• "I would give this store a minus if I could. Absolutely terrible service."
• "It's hard to give Lowes your money!! If you are thinking about ordering something to be installed run away!!!"
• "More sales agents standing around talking and no one is giving any attention to potential customers."
• "Trying to get any help from an employee is impossible since they are understaffed."