Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "The associates are extremely helpful and knowledgeable."
• "I want to thank 'Randy & Rodney' for there Excellente Customer service I’m deeply thankful, they have gone above and beyond for me to complete my home project."
• "Shiut out to the floor Sales Associate NEIL! He was hospitable, helpful & thankful others were patient when he had a long line of customers awaiting him!"
• "Employees Lyric and Matt were awesome. They helped me with everything I needed and went above and beyond to do their best."
• "Both of them demonstrated great customer service."
• "I just wanted to say I had great customer service from two associates at Lowe's."
• "Thanks Tyler for being good at your job😀"

Cons:

• "They just stand at the customer service desk and chat, phones ringing off the hook."
• "Terrible customer service. Girl was rude and nasty."
• "Worst customer service EVER! Placed an order online received two emails confirming our order got to the store and they did not have my items."
• "Terrible customer service (Rachel from the store is definitely one of many incompetent people that work there)."
• "Service stinks at Poughkeepsie Lowes store #541."
• "Lowes customer service is the absolute worst."
• "Customer service at the Poughkeepsie location was highly lacking."

Online Experience

Pros:

• "I love how I can go onto their website before going to the store to find whatever I am looking for."
• "Especially beneficial is how easy Lowes makes it to order on line and then pick it up at a different location."
• "I can find stuff here! How, you ask? Look it up online and the aisle and bin are listed, and it's the same place in every store."

Cons:

• "never buy anything at this store or at lowe's. the online access is often defective."
• "This store is a joke from top to bottom. Total lack of knowledge and customer service in the flooring department."
• "Terrible online shopping experience!"
• "Online pickup's guy is denying /dont know about my item (decor plants), even didnt scan barcode."
• "This store customer service really stinks. I placed a curbside order and it said it was in stock, when it actually wasn't."
• "Ordered items online and this was the store that was supposed to fulfill it. Well they canceled and rescheduled my delivery for a second time."
• "The app showed 407 units of 2 cu ft brown mulch in stock... There was none."

Product and Pricing

Pros:

• "Two of the bags had holes ripped in them, so at the check out the cashier charged half off and said it was store policy to do so."
• "They had a decent BBQ 4 burner grill with side burner on sale, normally $206, on sale for $149."
• "I took advantage of their 5 for $10 sale on mulch today."
• "All in all, I loved the flower selection, gorgeous selection and the prices are very reasonable."
• "Great products and in stock also!!"
• "Best advisors I have ever dealt with!! Great products and in stock also!!"
• "Excellent selection of flowers, shrubs, and plants."

Cons:

• "When we told how much the item was, I told her that I can get directly from the manufacturer website for 1/10 the the price."
• "Bought a shed and paid extra for the install. The installation was done terribly."
• "Incorrectly labeled items. Manager refused to honor the labeled price."
• "Bottom line: for what they charged $3k for installation that only took 1 day was a complete and total ripoff."
• "I was going there for plants but I was very disappointed with the selection they had."
• "No employees helped at all."
• "When I finally get help, I was told the item is out of stock even though the sale just started."

Store Experience

Pros:

• "Poughkeepsie store was clean, well lit & staffed too!"
• "Good gardening supplies such as flowers, shrubs, soil, rocks, etc."
• "Went to Lowes for flowers and other decorative pieces for my garden... their selection of flowers, planters, and decorative garden items such as statues and bird baths were lovely."
• "It was very clean, and organized."
• "I'm very impressed & will recommend Lowe's in Poughkeepsie to anyone who'll listen."
• "Stores very clean excellent selection of materials and tools garden center is awesome."
• "The store is very clean."

Cons:

• "Three employees backs turned to me... not a single one of them notice us."
• "Check out lines are ridiculous."
• "The checkout lines at Chester location are congested and many times unorganized, people not knowing who's next when the lines queue long into the isles."
• "The people in the sections didn't know exactly where the stuff was."
• "It was difficult to find employees to help us out."
• "They are always short staffed. No one to help. No one answers the phone anywhere."
• "Worst store ever. Get directed to wrong aisles, wait times are awful."