The Home Depot Reviews Summary

Payment Options

Pros:

• "The store often runs sales and promotions, so customers can save money on their purchases."

Cons:

• "Doesn’t take Apple Pay. Which in my book makes it 1 Star."
• "The only complaint I have with Home Depot is that their registers won't allow you to pay using your phone or any other device; the only way is using your physical card."

Store Organization and Cleanliness

Pros:

• "It was a pleasant trip, the store was well organized and pretty clean."
• "This home depot is very well maintained."
• "Clean store, easy to shop at."

Cons:

• "The store itself is in complete disarray. Parking lots and aisles flooded with too much inventory making parking/navigation a nightmare."
• "Many shelves sloppy and unorganized."
• "This store is significantly too small for what they cram into it and the amount of people who go through it."
• "3 stars for this Home Depot in Danbury. It just always seems dirtier and less organized than every other Home Depot location I have ever been in."

Customer Service

Pros:

• "Everyone there was very friendly and knowledgable about the right paints and varnishes for the projects I was working on."
• "Dealing with Diane the English woman is a great experience, she goes above and beyond in knowledge, patience and friendliness!"
• "The staff I encountered were fantastic."
• "The staff is very friendly and helpful."
• "The staff is knowledgeable and helpful. They are always willing to go the extra mile to help customers find what they need."
• "Anytime I ask for help, they've been very courteous and helped me comb through various isles for my particular needs."
• "They usually pay attention patiently to customer concerns and for the most part seem interested in solving problems and maintaining customer satisfaction."

Cons:

• "One of the worst home depot's I have had the misfortune of visiting and shopping at."
• "Worst. Service. Ever."
• "The staff here are so rude, lazy, they do not like to work."
• "Pretty awful customer service."
• "Worst home Depot I have ever been to. You'll get better customer service at the DMV."
• "worst customer service I have ever had at a home depot."
• "I will never be purchasing anything from Home Depot again."

Delivery Service

Pros:

• "Thanks Home Depot, also thank you for being open and big shout out to all the employees that chose to show up and keep the place alive and well."
• "Huge shoutout to the amazing folks at home depot. My order was ready same day, and my contactless pickup was seamless- the person loaded up the car and was so friendly."

Cons:

• "Had items delivered and online they were in stock. Got to my home and several items were not delivered."
• "Their window and special order delivery service has been a complete nightmare."
• "DO NOT BUY APPLIANCES FROM HOME DEPOT. upon ordering was given a delivery window of 7am to 7pm and said they would call the night before with a 4 hour delivery window."
• "It took almost a month to deliver my order."
• "I hate this place, ordering appliances From them was the worst experience ever... Delivery is a nightmare and trying to get a refund for something they messed up is ridiculous."
• "Upon arrival we were informed that they were only dropping off the appliance, and we had to contact the store again to schedule the actual installation!"
• "If you are a truck driver be cautious. They do not honor their delivery times."

Product Availability

Pros:

• "My go- to- place for my home projects."
• "Found most items I was looking for."
• "Fully loaded Home Depot with all your home improvement and gardening needs."
• "They got me Trex decking materials during Covid that was impossible to find."
• "Very happy to see Home Depot was fully loaded with all my professional level cleaning tools and supplies again."