Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Our Lowe's has improved. Staff were seen and available to help."
• "Bob Clark is a wiz at....... everything. He has helped me with everything from bathroom renovation to converting my oven to propane to garage door replacement to replacing sump pumps."
• "Little things that make someone's day. Sadly, this service is going extinct in many other stores."
• "Erica was extremely helpful in picking out our patio set."
• "Miro has followed up with us in a timely manner through email and phone calls as well as has spent as much time as is necessary to get our order and design right without making us feel that we are being bothersome."
• "The staff is hands down better than any home Depot I've ever been to. Very Very helpful."
• "The staff I've run into so far were friendly and helpful."

Cons:

• "I do not recommend this store. Go elsewhere."
• "The women in the appliance department was very rude."
• "I will never go to lowes again."
• "I think I will shop at Home Depot from now on. OMG"
• "Lowes is horrible. They always have one cashier and a long line."
• "The most unfriendly and unorganized store! The whole store needs customer service training."
• "The store is very short of personnel."

Product Availability and Pricing

Pros:

• "Thank you for the kitchen design that was done by Miroslav Valtchev."
• "Good sized store with plenty of household items for DIY or structural changes to your home."
• "The store is always clean and stocked."

Cons:

• "I visited Lowes in Middletown, NY to purchase an item that their online site said was in stock and when I arrived and searched for it I was informed that their website had provided me with incorrect information."
• "Was not aware that lowes does not match online pricing or willing to work with you to get the lower price."
• "They don't really have high quality items maybe a few things but mostly just Chinese."
• "Started ordering blinds in September, nightmare!!"
• "Had an issue wit paneling, not in right place, because of this the price for what I wanted was actually double."
• "Been trying for months to purchase Washer, Dryer, Refrigerator & other items but am Handicap & need 1 of the Scooters to get around but all are usually Dead Battery."
• "They would not do a price adjustment, even though we used their card just for the stove & paid the bill."

Online and In-Store Experience

Pros:

• "Shopping at Lowe's is usually a good experience. The store is very well organized and clean."
• "Love it, had a great sales personage I purchased my appliances."
• "Very happy with our Lowe's experience so far and Miro's help!"

Cons:

• "Shop elsewhere. Use distributors/supply houses."
• "I guess other stores will be getting more of my business."
• "Despite a complaint to Lowes Corp. it is almost impossible to get someone from the store to call you back."
• "To put it bluntly, I've been to two different Lowes in the last week or so, and both of them used to be pretty good, but now totally suck."
• "I absolutely hate this store. The store manager and his assistants are not managing employees or running the floor efficiently but are at lunch for two hours or more."
• "You can never find anything it's definitely not where the lowes app tells you it is in the store!"
• "The worse customer service I have ever experienced."