"Good employees here as well that they will walk you to where you need to find exactly what you are looking for."
"Cashiers are polite & friendly too."
"Friendly staff to help you with your needs or any questions you might have."
"Friendly, courteous and knowledgeable staff."
"Everyone is always helpful and gives pretty good or accurate information."
"The employees are helpful and friendly and returns are painless."
"Marcus was amazing and helpful."
Cons:
"We had a very bad experience today with associate Cathrine/Caprine."
"Why is there nobody to find to ask a question?"
"I stood at the counter for 5 minutes while 4 ladies chatted, letting phones ring off the hook, and ignoring me all together."
"Asked for assistance from a couple of people and was treated like I was bothering them."
"They usually have everything we are looking for except an associate when you need to ask a question."
"No one really knows anything, so I'm making a 4th trip in 2 days to return and buy again."
"The employees seem to not want to help people here."
Product Availability and Store Layout
Pros:
"What doesn't this place have? From seeds, plants, and fertilizers to bug spray, light bulbs, and cables."
"It's my home Home Depot. These guys have had the goods for a few years now."
"They usually have what I need."
"They typically have all my needs in stock and even have a great outdoor department with nice plants yearly."
"Free wifi plus item locator on the website makes it easy to find even the most obscure product in this enormous store."
"It's Home Depot they have everything for your home and apartment and your garden needs also every tool you can think of to get the job done."
"Well-stocked and had everything I went in for and at reasonable prices!"
Cons:
"This store can get messy at times. Popular things out of stock, or in the wrong places."
"Couldn’t find all the products, had to go to another Home Depot."
"That store is horrible. They rarely have the basic inventory."
"Visited store looking for AA lithium batteries for my home thermostat sensor. The store was out of stock."
"They didnt have wainscoting in stock at store, even though stock says 7 in on hand."
"Most aisles are blocked either by gates closing them at one end for no perceivable reason or by piles of stock."
"Nice place to shop but didn't have the paint I needed when the website said they had it in stock."
Online Shopping and Curbside Pickup
Pros:
"Just came to pick up an order that we made online and we were in and out in less than 5 minutes."
"Ordered blinds online and was able to pickup from story with no issues."
"Home Depot located at NorthTown Plaza, Claymont, DE, Went Perfectly."
Cons:
"Online shoppers beware! I recently placed an online order for curbside pickup.. when I got home and opened my chainsaw, it was used scratches all over it, dirty and had oil leaking out of it."
"This location refuses to price compare with their own online prices."
"After 3 months of waiting wrong flooring was delivered."
"Curbside pickup turned into me waiting in the designated parking spot."
"Ordered a saw online for pickup at this location. Due to what I believe is an inside job, my order info was given to someone who changed the pickup person and my saw was stolen."
"DO NOT GET THINGS DELIVERED FROM THIS PARTICULAR LOCATION!!!"
"I was turned down when I asked if they would honor the price I found online."