The Home Depot Reviews Summary

Category: Home improvement store

Address: 601 Naamans Rd, Claymont, DE 19703, USA

Phone: +13027910200

Rating: 4.1
based on 175 reviews.

Customer Service

Pros:

  • "Good employees here as well that they will walk you to where you need to find exactly what you are looking for."
  • "Cashiers are polite & friendly too."
  • "Friendly staff to help you with your needs or any questions you might have."
  • "Friendly, courteous and knowledgeable staff."
  • "Everyone is always helpful and gives pretty good or accurate information."
  • "The employees are helpful and friendly and returns are painless."
  • "Marcus was amazing and helpful."

Cons:

  • "We had a very bad experience today with associate Cathrine/Caprine."
  • "Why is there nobody to find to ask a question?"
  • "I stood at the counter for 5 minutes while 4 ladies chatted, letting phones ring off the hook, and ignoring me all together."
  • "Asked for assistance from a couple of people and was treated like I was bothering them."
  • "They usually have everything we are looking for except an associate when you need to ask a question."
  • "No one really knows anything, so I'm making a 4th trip in 2 days to return and buy again."
  • "The employees seem to not want to help people here."

Product Availability and Store Layout

Pros:

  • "What doesn't this place have? From seeds, plants, and fertilizers to bug spray, light bulbs, and cables."
  • "It's my home Home Depot. These guys have had the goods for a few years now."
  • "They usually have what I need."
  • "They typically have all my needs in stock and even have a great outdoor department with nice plants yearly."
  • "Free wifi plus item locator on the website makes it easy to find even the most obscure product in this enormous store."
  • "It's Home Depot they have everything for your home and apartment and your garden needs also every tool you can think of to get the job done."
  • "Well-stocked and had everything I went in for and at reasonable prices!"

Cons:

  • "This store can get messy at times. Popular things out of stock, or in the wrong places."
  • "Couldn’t find all the products, had to go to another Home Depot."
  • "That store is horrible. They rarely have the basic inventory."
  • "Visited store looking for AA lithium batteries for my home thermostat sensor. The store was out of stock."
  • "They didnt have wainscoting in stock at store, even though stock says 7 in on hand."
  • "Most aisles are blocked either by gates closing them at one end for no perceivable reason or by piles of stock."
  • "Nice place to shop but didn't have the paint I needed when the website said they had it in stock."

Online Shopping and Curbside Pickup

Pros:

  • "Just came to pick up an order that we made online and we were in and out in less than 5 minutes."
  • "Ordered blinds online and was able to pickup from story with no issues."
  • "Home Depot located at NorthTown Plaza, Claymont, DE, Went Perfectly."

Cons:

  • "Online shoppers beware! I recently placed an online order for curbside pickup.. when I got home and opened my chainsaw, it was used scratches all over it, dirty and had oil leaking out of it."
  • "This location refuses to price compare with their own online prices."
  • "After 3 months of waiting wrong flooring was delivered."
  • "Curbside pickup turned into me waiting in the designated parking spot."
  • "Ordered a saw online for pickup at this location. Due to what I believe is an inside job, my order info was given to someone who changed the pickup person and my saw was stolen."
  • "DO NOT GET THINGS DELIVERED FROM THIS PARTICULAR LOCATION!!!"
  • "I was turned down when I asked if they would honor the price I found online."

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