"One of the best HD stores ever. Really helpful and friendly employees."
"The manager on shift that day was Mr. Jose he was a wonderful person he did make it up to me."
"I want to say thank you to her for her help with my painting project."
"I have spent many hours lately in home depot freeport maryann in carpets and camilla in bathroom renovation made my experience both helpful and easy."
"The staffs are amazing. Went to pick up a truck. Drop hours are 9 PM. We could not take as we arrived late. The staffs explained the process well."
"Wow Awesome STAFF, super helpful I’ll definitely come back here anytime."
"Kelly in the door section has given me the best customer service experience each time I come."
Cons:
"Terrible! Workers ran away ate potato chips and were rude left us sitting there while they flirted with customers down another aisle."
"The store had 4 self service and one pro checkout open, which was not adequate."
"Poor service and customer service by the manager when a problem happens or poor service by an associate."
"I went this home depot on 07/03. I asked 4 staff members no one knows anything."
"Terrible. Store is very busy, but yet no one knows where items are when you ask."
"Worst experience worst customer service. I asked a gentleman today in the tool aisle the difference between the two drills that I wanted to purchase and he told me to read the box and then walked away from me."
"Employees just walk right by you pass the buck if you need help."
Store Layout and Stock
Pros:
"Good location, easy to get to from Merrick Road or Sunrise Highway."
"Excellent location, easy enough to get to (right off of sunrise), the parking is easy."
"Home depot in Freeport is good. The remodel helped and it is easier to find items."
"store is well stocked and organized and fast checkout store has made a big change since the remodel."
"Has everything you need. Huge, large choices and big aisles."
"This Home Depot was actually able to assist me."
"This one in Freeport has better selection of items available in store."
Cons:
"Not the best at keeping shelves in stock for more popular items."
"Worst place ever. Stock is never accurate to the website or app."
"The layout--- WHEWWWWWW the layout, please don't get me started on the layout of the store."
"Like going to a flea market. Place is a mess."
"This is by far the worst HD I've been in and I've been in multiple states."
"This place is a disgrace, it’s filthy, the product boxes are becoming more and more damaged, and safety of customers is nonexistent."
"By far the worst Home Depot I stepped foot in. Everything is very disorganized and it's hard to actually find something."
Pricing and Policies
Pros:
"Prices are competitive and the returns process, with or without a receipt, is hassle-free."
"They also add tool rental area which is great."
"They are also kind enough to recognize veterans with a 10% discount if you have a military I'd."
"okok 5/5 because they always have what I need."
"Prices are always great."
"I hope management recognizes their Freeport team, it’s such a pleasure to shop this store!"
"They always have everything I need to complete my project."
Cons:
"Typical Corporate America BS. Hire bodies with no skill or experience."
"Do not rent the log splitter at this location... it wasn’t functioning properly."
"The absolute WORST customer service I have ever dealt with in my life."
"Placed an online order... it was cancelled. The item was not in stock."
"Don’t order curbside pickup from here because they don’t actually bring out your order."
"Terrible Customer Service, Spent over $15,000 with Home Depot on our Business Build Out and would not even take back 3 'Brand New unopened perfect condition' items without receipt!!!"
"I was able to exchange the item at the location it was purchased from. Freeport."
Overall Experience
Pros:
"Home Depot is what I refer to as a 'Toy Store' for adults."
"This is a very well run Home Depot. Good stock on the shelves and helpful staff."
"The Home Depot in Freeport is a great location to shop for all your home improvement needs. The staff is friendly, attentive and very knowledgeable and were there to assist me every step of the way."
"So nice to have knowledgeable employees who ASK to be of help!"
"Busy store, but the crew there keeps it neat, clean and always find all employees very helpful."
"Often you go to home depot and no one is willing to help or cares. However today I was shocked. I went into my local Freeport home depot and was helped by an employee of Home Depot called Andrew. He was friendly, helpful and knowledgeable."
"Shout out to a young man named MARCELLO. Super patient, helpful, super strong, thank you for helping me and lifting the heavy box into my car."
Cons:
"I WAS RIGHT! This is probably the WORST Home Depot I've ever delt with!!! Buyer beware!!!"
"WORST RETAIL STORE IN THE PLANET."
"I am a big fan of home Depot, but this hd location is clearly understaffed and needs it's operation looked at."
"The absolute WORST customer service I have ever dealt with in my life. If I could give zero stars, I would."
"Most employees kept to themselves and didn't even see if we needed help."
"Terrible Customer Service, Spent over $15,000 with Home Depot on our Business Build Out and would not even take back 3 'Brand New unopened perfect condition' items without receipt!!!"
"I visited the customer service counter for returns, pick-ups and orders yesterday evening... The customer service experience was terrible."