Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Helpful floor staff, efficient checkout staff. A great experience."
• "Walked in and it was very crowded. Store was clean and appeared fully stocked."
• "Great experience. Their phone feedback system is broken so I'm posting here."
• "Customer service in Lowe's is much more organized than Home Depot."
• "Thank you Lowe’s for having Neville to help shoppers! Neville is the greatest reason I only purchase at the Rosedale Lowe’s."
• "Almost every corner I turned someone was there who greeted me and asked if I needed help."
• "The staff was very attentive and knowledgeable."

Cons:

• "Probably the worst customer service over the phone ever."
• "Calling the store is a waste of time."
• "Hard to get help."
• "Employees always make me feel like I'm not wanted in that store."
• "Horrible customer service.I would give this place minus stars if it were an option."
• "Very bad customer service."
• "Customer service there is terrible. They will not get my business going forward."

Product Availability and Pricing

Pros:

• "Generous selection of each type I sought."
• "Much more organized than Home Depot. When it comes to plumbing, you will find everything you need."
• "Great sale price on seasonal vegetable."
• "Good selection of items for building and home projects."
• "Lowes surprisingly does not have long lines like home depot. It was easier for me to find what I was looking for."
• "Store is super clean and appeared fully stocked in the departments I visited."
• "Lowes has everything I've needed the staff is always helpful and knowledgeable."

Cons:

• "Honestly I can't imagine how they stay in business? Finding a helpful employee is like playing where Waldo."
• "Went to get a wooden half barrel planter. Website said 13 in stock. I get there and they say they do not have any in stock."
• "When I pointed out that there was 10 in stock according to the Lowe's app, he said that the app is wrong."
• "I checked online, 11 pieces of that particular paint were available, went there and guess what? It's not available."
• "They sold me a oven after waiting 3 weeks finally came only to find out it’s missing a part."
• "This location isn't what it used to be when it first opened."
• "Their inventory tracking means nothing."

Online Shopping Experience

Pros:

• "I love the customer service personal here! Ms. Magenta at Pro desk was so nice and polite she understood all of the issues."
• "Mr Christopher Wilson walked up asking if we needed help. Not only was he extremely knowledgeable about the different choices of flooring."
• "Jay and Mervin were so awesome and accommodating. They helped me find the right size."
• "Came into the store for the first time to do an online pickup and a woman named Hope in the customer service department was EXTREMELY polite and helpful."
• "Lowes is a great place to shop for holiday decorations."
• "The workers in plumbing are very helpful."
• "Fantastic location! Staff was extremely genuine and helpful."

Cons:

• "Absolutely horrific experience! Ordered an oven online 2 weeks ago. Confirmed. Scheduled delivery for Jan 6 and given a window time of delivery. The time came and went and no oven arrived."
• "Every time I tried to track the order it would show that the item had not left the store let alone out for delivery."
• "I had the most horrifying online retail experience/ customer service experience with Lowe’s and specifically this store."
• "They contract out for their deliveries and installs and they didn’t stay long enough to check if the appliances were working."
• "I ordered a washer and dryer on May 31. I finally received delivery on July 25, but they only delivered the washer. No dryer."
• "The worst customer service experience I've ever had. Ordered an appliance to be delivered. Waited all day for it and when I checked the tracking it said I had been refunded."
• "I am writing this review while having an horrible experience with customer service. I ordered some kitchen appliances online from this store and they tried to deliver my things earlier then what they scheduled however I wasn’t available for the delivery because they came way earlier than the time I was told."