Menards Reviews Summary

Customer Service

Pros:

• "Staff were courteous and helpful, even as they zipped about to-and-fro refilling stock."
• "It was a very good and very informative visit today. I needed lots of help on electrical and the lady that was taking care of me save me hundreds of dollars today by telling me what I had and what I didn't need to buy."
• "The first employee that I encountered was a young lady who couldn’t have been older than 20. She was professional and kind, and she drove a forklift like a pro."
• "The lady who rang me up in returns was friendly and efficient."
• "The people who work there are always friendly and helpful!"
• "Went in to look at exterior doors. David went above and beyond."
• "Very helpful and courteous employees! They will gladly assist you in locating an item you need."

Cons:

• "The store itself is so badly designed, its like a damn maze."
• "Bad customer service... didn't care that I drove to Kokomo and they didn't have my bull nose the worker ordered some from Ft Wayne so I had to drive to Ft Wayne to get it."
• "Every time I try to call their phone is off the hook so for that reason I’m giving them a big thumbs down because customer service is a big deal to me."
• "The lady who rang me up in returns was friendly and efficient. However upon checkout at 3:36 pm on 8/8/23 it seems cashier Steve could use some customer service training."
• "They charged me a $6 processing fee, which isn't bad BUT I still had to run around the store for more than 1/2 hour, because they didn't have my order on their computers for some reason."
• "A 17 year old comes up and is very rude to me."
• "Customer service is lacking."

Product Selection and Pricing

Pros:

• "Lowes had 1×8×8 cedar boards for $14.66 each. Menards had 1x8x8 cedar boards for $20.23 each."
• "We do go to Menards for other things. They do have a large selection. Not the best quality of things but good prices."
• "I enjoy Menards because of the diversity of products they have."
• "Menards is good for just about anything. Some days I could do without the home goods/grocery sections but at times the deals are too good to pass, so I tolerate it."
• "Had everything we needed to build our stalls and getting 11% rebate is icing on the cake."
• "Very good store for many items relating to yard, home, projects, including groceries, electrical, plumbing, seasonal decorations, even pet and nature's animals and birds."
• "They have a better selection of lighting, light bulbs and fans too."

Cons:

• "As a previous employee, Menards is a complete joke. The management lacks in several aspects."
• "The managers do not care about the safety and well being of their team members."
• "The lumber is the lowest possible grade/ quality around."
• "Don’t buy laminate floor from them. They don’t stand behind the product."
• "It is September 10 2022. And menards Halloween selection was abysmal and poor quality."
• "Went into store to pick up a clearance item that online says that they have... they didn't have the product."
• "I was a bit disappointed with the young man in vanities, they had a damage one on a price they had no too long ago as special price."

COVID-19 Measures

Pros:

• "General contractor that USED to shop there every day. The only place I go during this covid 19 thing that REQUIRES masks."
• "Its a lot different with the covid 19 scare have to wear a mask as a requirement now that's fine."
• "Nice store for home improvement items. I like how they've taken proactive measures to protect customers and employees during the covid-19 time."