The Home Depot Reviews Summary

Customer Service

Pros:

• "Picked up an online order. Loading staff and customer service were awesome."
• "George from the paint department was extremely helpful and friendly."
• "The cashier Jeremy (younger kid) was very polite, even made small talk with my kids about candy lol."
• "He called me back in a few minutes with detailed directions which led me directly to my table."
• "I couldn't have had anyone more helpful and polite."
• "There was a salesperson in the exact area who was friendly, helpful and knowledgeable."
• "The gentleman that assisted us was very professional and checked the item thoroughly and gave us no issues."

Cons:

• "When I tried to get a hold of them after my appliance was delivered but not installed the person I was constantly transferred to never answered the phone or returned my calls."
• "Hard to find what I wanted. Was not in the spot where the app showed it."
• "Selection is good, but honestly with all the employees around we weren't once asked if we were finding everything alright or needed help with anything."
• "Not really sure if it's an employee issue with only this location or Home Depot in general, but the staff has such a poor attitude over the last 6 months at this store."
• "Three employees sat there talking with each other completely ignoring us!"
• "The employee working the desk was talking with another employee for at least ten minutes without bothering to quickly look my way and let me know that she was sorry, but would be right with me."
• "Walked in TWICE this week to the paint section and got ignored both times."

Product Availability and Stock

Pros:

• "And it was in stock?"
• "A worker (i assume a manager, she was very knowledgeable) helped me find the exact product to fix a cracked terrarium close to a heat lamp."
• "They definitely sell purple painted lumber at 70% off and they also sell oops paint at about $9gal."
• "I was actually shopping for pegboard for my kitchen and I was helped by two different sales associates."
• "They have almost anything you could think of (in a general aspect)."
• "They have quality products and brands in all equipment, machines, households supplies."
• "Everything is neat and easy to navigate/find."

Cons:

• "I’ve become increasingly frustrated over the Lancaster store’s inability to adequately stock their shelves."
• "Went to this store to find several different parts for items that needs repair... store had none of them."
• "Stocking remains poor."
• "Shelves have many empty spaces."
• "Repeatedly out of stock of many items."
• "The main problem I have is that I have a tendency to have urgent issues during the hours the store is closed."
• "Pallets of unpacked merchandise blocking aisles, unmarked shelves, lumber with no sku labels."

Pricing and Value

Pros:

• "AND affordable!"
• "Never had a bad experience and things are always as described / good prices."
• "I much prefer the layout and feel of this store over Lowe’s."
• "However I got the ceiling fan I was looking for at a great price and it was easy to put up!"
• "Home Depot has the best selection of ceramic and porcelain tiles."
• "Great home improvement store with large selection and good prices."
• "Buying cheap home depot tile for rental...good for tile tub surrounds... .49 cent a sqft! Can't beat it!"

Cons:

• "Bad experience my washer broken. Went there to buy a new one. Waited for almost a hour for help no one show up for my services."
• "We've visited several times to pick up home supplies, but make sure you check prices online before you buy any big-ticket items."
• "Upon arrival at the store, I noticed the price for tile was more expensive than it was displayed at on the homedepot.com website for this location."
• "The prices aren’t great nor terrible - they are average but the Clearance is well worth your time."
• "Overpriced rolling tool chest found much better price on Amazon."
• "Home Depot is now limiting military discount to $400 a year... Time to head to Lowes..."
• "I paid over 3000 dollars for a door that has tons of leaks!"

Store Experience

Pros:

• "We live equidistant between this Home Depot and the Lowes in Lebanon. We tend to go to the HD because it might be 5 minutes closer."
• "I was in shock by the amount of service I receive... the amount of attention to detail to the transparency and communication I valued every moment captured the rental process."
• "This location was a great experience as they have tons of parking and getting inside was easy."
• "It's stocked well, organized, has a huge selection, and the staff are friendly."
• "Store looks very clean and Things Are organized very well on the shelves so that you're able to see things clearly."
• "It’s a big, open store. I never feel cramped in or uncomfortable in this store."
• "Home improvement store with a wide range of services."

Cons:

• "Do not use home depot."
• "Not enforcing COVID restrictions in spite of their own signage."
• "Definitely do not go to this location if you require basic level attention."
• "Avoid this place like the plague."
• "Complete F-n joke. Lumber carts are impossible to find, most are scattered around the store full of junk."
• "They have too much stuff in the aisles which makes navigating with a cart difficult."
• "6 of the boards were standard rather than premium and full on knots."