The Home Depot Reviews Summary

Customer Service

Pros:

• "Guillermo from customer service was very helpful and the checkout woman Heather was very super sweet as usual!!"
• "Everyone there was so helpful, we were out here from NY helping our parents set up their new home, we know our store in Westbury, l.i., we were lost in your store but the workers helped so much, pleasure to go there."
• "John the manager on duty took very good care Of me and went above and beyond for a customer that’s been with his store for a long time."
• "Phil D. rocks! We installed a Delta shower faucet and were missing finish screws... Phil looked up the part number and pulled it off the shelf for us."
• "The staff was incredibly friendly and very helpful would definitely shop this H/D again..."
• "The employees are friendly, helpful, and knowledgeable."
• "The staff of this Home Depot go out of their way to help."

Cons:

• "Horrible customer experience!!!"
• "Won't be going back. The service I received was horrible. Staff was very rude and don't even know the products they carry."
• "Also what I purchased was ringing up at a higher price then what it was listed for and they refused to give it to me for the price shown."
• "Many staff members actively avoid assisting."
• "Very rude customer service, you need to train them what customer service means.!!"
• "The service I received was horrible. Staff was very rude and don't even know the products they carry."
• "I have never been so disrespected in such a way before this evening."

Product Availability and Pricing

Pros:

• "They have a very nice tool selection and the lumber area is well stocked."
• "Has everything you need. Whenever a specific product is out of stock, they always have a good alternative."
• "Surprised that they offered more in stock options than Lowe's for garage doors!"
• "If you need it, Home Depot has it."
• "Home Depot- aka Candy Land for men- always has what I need at a decent price."

Cons:

• "Also I have been trying to buy kitchen appliances now for 6 months but each time I go the person working doesn’t know how to get the price down to what it is supposed to be."
• "The Carhartt work clothes were so filthy/dusty the sweatshirts and hoodies were hanging on the bottom rack so when you look down on them they looked a different color."
• "Do not order appliances from Home Depot!!! I ordered a full kitchen set and washer and dryer. They have postponed the delivery 4 times including today the day of the delivery!"
• "We have had such terrible experiences purchasing appliances from Home Depot."
• "NEVER GET AN APPLIANCE FROM HOME DEPOT!!!!! After waiting a week and a half for my washer and dryer, it arrived looking like someone had dragged it over concrete!"
• "I had to get something different from what I wanted and then when I got home found out that they carried what I originally wanted."
• "Their supply of higher end things for kitchen and bathroom remodel are not near as good as Lowe's. The garden area is however superior."

Store Experience

Pros:

• "A good shopping experience to find all of the essentials you need for your project. The shopping time at this location was optimal, the store was nicely organized, Home Depot departmental staff were present and on the floor ready to help."
• "I love how they have this self-service locker where they put the in-store pickup items."
• "We have been shopping at this store since it opened like that they have plenty of employees working and the self checkouts have added a time savings."
• "The store is large with wide isles."
• "Love shopping there. Bought a foreclosure house and turned it into a home."
• "This place is like being home! The staff is always friendly and happy to help. Just like family."

Cons:

• "Would never try to rent from this location again."
• "Whatever you do, do NOT have them hook up anything that needs hooking up. They work with a third party that hires individual contractors to do the installations."
• "Online ordering for pickup at this location is a waste of time."
• "Came to this location, was constantly followed by employees the entire time."
• "Well apparently they changed their policy on dogs without letting the employees know. Today some manager tells us dogs aren't allowed."
• "Rediculous. Must wear a mask inside AGAIN now. Back with the face masks again!!"
• "Just so busy and felt disjointed on this past visit."