Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "The associate that helped me was very nice and friendly."
• "Thank you John S... He has a very strong work ethic."
• "I was actually greeted with a 'hello, how can I help you'... You need to promote her, and put her in charge of training employees because she is one of the best employees there."
• "A very nice employee named Tina said I will check to see if they are zoned in another part of the store."
• "Thank you all for your persistence."
• "Really helpful people here that don’t try to run away when you try to get their attention."
• "Susan from the plant department was an absolute delight! She was very helpful and personable."

Cons:

• "Don't expect your order to actually be honored if you do pickup."
• "After repeated attempts to contact someone in the appliance department at the store (good luck with that by the way) they confirmed my concerns."
• "Nonexistent help at this Lowe's went and purchased flooring, first asked where the flooring was and the employee told me in the flooring department!🤦 no sh!+ genius."
• "Poor management, unwilling to work with customers."
• "The customer service is terrible."
• "Horrible customer service! Gary was very rude to my family and I."
• "The customer service clerks provided unprofessional service not once but twice in the returns department."

Delivery & Pickup

Pros:

• "What really stands out is the delivery and installation crews, which have always been efficient, do good work and are amiable and polite as well."
• "The installers had everything completed in just a few hours."
• "We left the store with all of our items, prices matched and order complete."

Cons:

• "I placed an order yesterday for delivery today. Got an email at 540a that my order was canceled with no reason given."
• "Messed up my delivery 2x."
• "The third party delivery service let me know my order was on the truck, but Lowe's removed it from the delivery route for no reason."
• "Our fridge died on Monday and we ordered a new one to be delivered on Wednesday... they marked our order as 'rejected by homeowner' and just refunded us instead of ordering a new one."
• "Furthermore he gave me a delivery date for 4 days in the future. But when that date came, no delivery!!"
• "With Lowe's /XPO I had 2 unsuccessful attempts to deliver my item."
• "The delivery people placed 56 bags of soil in my driveway instead of on the grass or the side of my home where I asked them to."

Product Availability & Pricing

Pros:

• "They have pretty much everything here for inside and outside of your home and all the little projects in between."
• "Great trip 2 Lowes 2day. I got a thingy so the back screen door won't slam shut anymore and I got a couple cans of paint that were on clearance."
• "Bought a 2 burner gas grill from Lowes. It was a good price."
• "Ive used Lowe's for multiple large appliance purchases and installs-the prices are good and the sales people know their merchandise."
• "Good products at fair prices."
• "Their prices are very reasonable."
• "A great store to shop. Well organized; well stocked, well lit and priced right."

Cons:

• "It's not a hardware store, can't find what I need, they're supposed to carry Craftsman & they don't have the selection."
• "Should've just ordered from Home Depot I guess."
• "Worst customer service and process. Said they had an item online and didn’t- chose a replacement. The never put it in my pickup order."
• "The wood is warped most of the time you have to really dig through the pile."
• "Also needed to go back to buy some plants which were all clearly labeled $14.97, but rung up as $19.98."
• "However, prices are typically higher than Home Depot, so if you know exactly what you want, you’ll likely get a better price there."
• "Purchased 3 gas shut off valves and only ended up needing 1. Brought the other two back with a receipt (sealed in package) and was denied a return because they were 2 weeks outside of the return window."