Address: 600 S Trooper Rd, Norristown, PA 19403, USA
Phone: +16106317775
Rating: 4.2
based on 106 reviews.
Customer Service
Pros:
"Justine & Jenny at the West Norriton Home Depot went above and beyond to make sure I received a replacement grill that day."
"People that work there are so friendly and always willing to help you find what you're looking for."
"Their employees are always helpful and don’t mind at all not to just tell you where an item is located but actually take the time to stop what they’re doing and walk you over to it."
"The team member who did help us out was very friendly and approachable."
"Jordan who is the Assistant Manager went above and beyond for me while providing awesome and excellent customer service."
"Neena and Mark were incredibly patient with my husband and I."
"The service person was very helpful. Had taken her time to assist us until we got what we wanted."
Cons:
"Home Depot keeps getting worse and worse."
"Terrible!!! Web site showed 3 microwaves in stock. Went there in 5 min and was told they had none."
"The order was not delivered in full and no one from the store called to confirm that delivery was dropped off in full."
"I be honest with you if there’s an option for no star that will be the best rating for this location."
"This store has horrible customer service go elsewhere, I will certainly take my business elsewhere."
"People here are totally unhelpful. Make sure you have a ladder for stock and there key to unlock there tool cages."
"There was no sanitation wipes for customers' carts when you came in the store during a pandemic."
Product Availability and Stock
Pros:
"Same fantastic selection and wonderful associates... just better."
"Garden Department was full with all kinds of plants."
"They always have what I need."
"The staff are extremely helpful and the store is very well stocked."
"Their plants are always really healthy, reasonably and competitively priced, and free of bugs."
"Shelves well organized and abundant selection."
"This place usually has what you need."
Cons:
"Items are overpriced for tools and other specialty electric stuff even lumber and trim."
"Of course, since it's Home Depot you need to find a flatbed outside as they are never in the store."
"There wasn't anyone greeting or near the doors which was unusual for a Home Depot experience."
"Just Terrible, we ordered a door... Now going on our third door, taken 2 months so far."
"Rustoleum anti-skid additive. 10 in stock per the website; one on the shelf. I needed two."
"Most of their wood is warped, poor quality in my opinion."
"Their website might say that they have a few items left in stock when really they don’t have any of them."
Store Experience
Pros:
"Today was my first time to the Home Depot in Norristown. This HD seems bigger, brighter, and cleaner than the other 3 HD's I shop at around Pennsburg!"
"It's a very good home improvement store with great selections of building supplies, appliances, plants, and holiday decor."
"The way the store is set up they make it easy to navigate and find what I need."
"Polite staff excellent store wide variety great selection excellent prices great parking friendly Associates."
"Always friendly service and clean environment."
"The staff is very friendly and helpful."
"Large store that is very well-kept. We got assistance from several of the employees and they were very friendly."
Cons:
"I have spent thousands of dollars at this store the past 15 years... Today, I just stopped to pick up some lighting and return a propane tank... I waited outside for 10 minutes hitting the bell and nothing."
"Purchased and order my floor on 09/21/2023 - to date my floor is still not installed."
"If you are a veteran don't shop here. They no longer honor the discount program for veterans."
"Online order late -- I gave up and bought it separately in-store."
"I had the worst service here. Came to pick up an order that was confirmed to be delivered. Waited 40 minutes and they couldn't find it."
"Just a caution: the parking lot design is terrible."
"I just wish they wouldn't pack the aisles with so much seasonal merchandise as it makes it hard to maneuver large carts."