The Home Depot Reviews Summary

Customer Service

Pros:

• "Well when you walk through the door there is always courteous smiling faces on people that always eager to assist you you always find the right product and more the cost is pretty fair I'm always happy to go there."
• "Went to look for an item for my boss and had no idea where to find it. I had nothing but a picture and the service desk cashier Makula figured it out and even walked halfway across the store to help me find it. She was so nice and helpful, best experience ever!"
• "She was able to resolve our issue quickly and efficiently and was incredibly sweet over the phone."
• "I was helped by 2 amazing young ladies. Amira and Liz last week."
• "Mr. Harris said he would be willing to bring then to the other side of the store for me; he even helped put the items in the rental!"
• "GOOD customer service... people have helped me the past 2 DAYS find items for my home... TOOK ME RIGHT TO the items."
• "The employees were so friendly and accommodating."

Cons:

• "Utter chaos! We purchased a fridge and they didn’t wrap it up or anything. We didn’t receive any help and when we went to pick it up the customer service rep was extremely rude!"
• "Went in to buy a window air conditioner today. everyone was nice except for this one miserable lady at customer service."
• "After waiting for some time, a man approached me to ask what I would like help with after rudely explaining to me that I was interrupting his lunch break."
• "Kobi was horrific... extremely poor customer service from Kobe everyone else in the Stars extremely polite very helpful the cashier was wonderful very polite and joked around his name was C.J."
• "I am a contractor and have noticed the customer service getting worst and worst, I went in 2 days in a row to order kitchen cabinets and no one could help me."
• "Lumber department after 5:00 PM is horrible. The staff they have spend more time hiding then wanting to help."
• "Worst experience I have ever had to deal with went to purchase blinds for our new house and sat in the blinds department for a half hour we had to keep having other departments page someone for us."

Product Availability and Selection

Pros:

• "They had exactly what I needed, glad there are women on staff to navigate female description of products to male mentality of what we need."
• "This is my go to place."
• "Every time I come in they have what I am looking for and what is listed!"
• "This Home Depot typically has the best inventory out of the three."
• "Has a nice selection in the garden center of beautiful plants and flowers."
• "Home Depot is the only place that ever has what I need right when I need it."
• "By far My favorite has everything you're looking for very organized people are very helpful with navigation everyone knows what they're doing."

Cons:

• "I found what I needed unfortunately there was only 1 small box of a very common mail."
• "It’s so poorly stocked that’s its almost a waste of time looking for the widget you need in order to complete your project."
• "The floors are so dirty that you can see your footprints in the he grime on the floor."
• "Terribly disorganized. Always out of stock."
• "Very disappointed in Home Depot their products are way too expensive the supplies are mixed up there's clutter all over the store and you can't get help from anybody."
• "Literally couldn’t find not one employee until about 15 mins later, and once found an employee was given the worst attitude and told to wait until available while being on the phone."
• "This place looks like Kmart right before it closed. Its a filthy mess in the store."

Pricing and Value

Pros:

• "I Got a LG washer from here for a good deal not too long ago."
• "At 9 dollars a gallon you can't do any better than that."
• "Went and got a Shower Head Spray for my Shower.. Love it and it only cost $24.99+tax."

Cons:

• "Terrible lumber quality. Nice price gauging since the pandemic started, btw."
• "Ryobi Cordless vacuum was price wrong on the display for 149.00 I get to checkout and was rung up as 229.00."
• "Gas cans. Shouldn't be hard, but here we are. I wanted a new gas can. But, they have two 'modern' models (in various sizes), neither of which are worth the cost."

Staff and Management

Pros:

• "This is a very friendly and accommodating Home Depot."
• "My buddy and I just went shopping for some tools and duct work products. An associate named Ed was extremely helpful and knowledgeable about everything in the store."
• "The checkout clerk, Tom, was kind, courteous and helpful with directing me to the appropriate resource."
• "Laura at the Tool Rental counter was wonderful to meet and work with."
• "Ive been into this HOME DEPOT before,...nicest employees around!"
• "If you are ever looking for anything in the tools department, be sure to find the sales associate Maxine. She is amazing!"
• "I was pleasantly surprised. I had contact with at least 4 different sale associates. Each one was polite, knowledgeable & helpful."