"All the staff I encountered were friendly and helpful, even the woman in customer service who was multitasking customers and calls."
"The staff has always been helpful which can see it apart from other Lowe's."
"I started to talk to him and I forgot all about my horrible day he was the most friendly and most helpful customer service representative I have ever met."
"All the staff were friendly and helpful. Cheerful, even though things were not ..exactly going smoothly."
"Had an appointment to go over the purchase of cabinets with Terry. He was wonderful he went over everything, took his time and answered all my questions."
"Terraine, a sales associate went the extra mile to help my husband and I."
"Sometimes you just get the right people. Kudos to Kayden and Caroline on 10/14 for a very positive and friendly attitude and helping with a time consuming return."
Cons:
"Didn’t have enough trucks to deliver product so they told me I was wrong."
"I would highly recommend NOT using Lowe’s for anything. We had many issues and they keep on coming."
"Joe Hopkins is the most disrespectful person ever to work at this location."
"Still the worst service ever and incredibly slow lines. Definitely will have to remind myself never come to here again."
"The older woman at customer service is a nasty person. Rude from the moment we spoke to her for no reason."
"They do not value your business and dont answer the phone."
"No more lowes!"
Product Availability and Stock
Pros:
"The store has all the checks in place for the virus."
"Just a bunch of roses and azalea for $4 each. Ground covers for $2."
"I got mums on clearance for $1, $3, $5 and $10 which were originally $4.48, $9.98, $14.98 and $19.98 respectively."
"Found a grill that I wanted."
"Both were available with several options to choose from."
"1st time at this location, wow they seem to be so well stocked up compared to the other locations in the area."
"Not a one broken stone all were in really good condition."
Cons:
"There was no help anywhere in site, I had to locate by item number then open boxes to get things that weren't on the shelf."
"Most of the items I was looking for had an empty box in the place where they should have been."
"Here, the help was terrible and everything I was looking for was out of stock or they didn't carry that size."
"The RETURNS section was lengthy and slow moving."
"Every time I go in to Lowes they never have any cashier's open."
"Called before we made the trip they said they had 5... they didn’t have any."
"They in fact did not have it. Was told they only have two ACs in stock, neither are the one I already ordered."
Store Experience
Pros:
"They keep this store clean and organized."
"The store is clean and organized."
"The place is clean."
"Visited the Lowes in Lawnside, NJ. This was the cleanest store by far."
"Very pleasant big box store visit; social distancing was well organized."
"Love this store! I'm a contractor and shop this store at least 4 times a week."
"This store has excellent items at affordable prices only a few items that are too high but overall they are friendly professional and eager to help customers."
Cons:
"I will go to home depot for the rest of the materials I need for this project. It's my money. I will spend it where I am respected."
"I'm thinking of eating the installer fee and just going somewhere else. The lack of customer service here is appalling!"
"I generally prefer Lowes over other stores. Here, the help was terrible and everything I was looking for was out of stock or they didn't carry that size."
"Nice people...however, you’re better off going to the Lowe’s in Voorhees if you’re getting anything remolded and want it done in a decent time frame."
"Most times I go I never see an open lane with a human associate working to help with your needs."
"The worst place; called to insure they had what I needed... Will NEVER GO BACK!!!!"