Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Staff is always pleasant and helpful and don't look down on you for not knowing correct terms or tools to use for a project."
• "The people in this store are very helpful, they always try to help you out as much as possible."
• "Asked for price match and the guy (cashier) was very pleasant to help."
• "Manager Dave, thank you for helping to orchestrate everything."
• "Was trying to find the hardware for a bunk bed and the girl in the hardware section spent almost 45 mins trying to help me find the proper bolts we found all the pieces but 1, she was the most helpful person I've ever met."
• "The return lady was very quick with a transaction Sue is an example of a good employer."
• "Very nice customer service. I will go back again."

Cons:

• "The manager and assistants that run this store do not care at all about customer service."
• "No one at the customer service desk was interested in actual customer service."
• "3 customer service associates just chatted for about 5 minutes without even acknowledging us."
• "Worst curbside pickup experience I've had."
• "Worst Lowes ever, they never answer their phone, I tried calling them for 30 minutes on a Sunday at 2:30 in the afternoon."
• "The Appliances rep had no idea what to do, transferred me to customer service who couldn't do anything but let me know that particular appliances rep didn't know how to do her job."
• "Store manager and the assistant managers are all useless."

Product Availability and Pricing

Pros:

• "They always have everything home Depot is out of for an extra couple bucks."
• "I placed an order for a bathroom vanity LED light… came in the next day to Lowe’s & I just went in with the email on my phone & got it out of a locker! Super easy!!! Super fast!!"
• "Lowes is well established in our area and carries most anything you'll need."
• "It was very easy to find everything we came here for. Products are organized and neatly placed so that customers can know where they're going."
• "Usually what I need in stock."
• "They always have the item(s) that I need."
• "This was the only location in the area that had the pocket door frame, and other accessories that I needed."

Cons:

• "When we went to checkout it was $199.00."
• "Again, Lowes shafted me not having material when they promised."
• "The carpet is ok, you pay top dollar for less then top tier materials."
• "Very slow paced store, flooring is ridiculous not a single item can be located effectively."
• "They didn't have exactly what I was looking for."
• "The last few times I have gone into this Lowe's I was not able to find what I needed."
• "Their selection with specific house construction items was not that great."

Store Experience

Pros:

• "The store is really clean as well."
• "This is the nicest Lowe's I've been to. Well organized and well stocked with important items."
• "Always well stocked and clean."
• "I Love shopping at Lowe’s. It is one of my favorite big brand stores."
• "Loves this store. Can spend all day here and still not see everything."
• "The Lowe's itself is nice and organized."
• "Every employee I spoke with was polite and professional, Thank you Lowe's for caring about the Bucks County community."

Cons:

• "First time in Lowes I am a home Depot customer you're greeted when you walk not at Lowe's."
• "He started lying right on my face that he did."
• "Very disorganized layout."
• "The Plank came out of the box Broken, was installed broken, wrong color quarter round as well."
• "Was trying to buy a ladder and other misg items tonight, couldn't find the ladder on sale in their add, place was a ghost town and no employees to help."
• "Mismanagement at it's finest."
• "This store has really gone downhill."