Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Michelle Napoli is a very knowledgeable and friendly sales rep. She answered all our questions and respected our need to think about the purchase."
• "The sales representative was friendly, answering all questions thoroughly and accurately and wasn't pushy."
• "We were helped by Gustavo who was excellent. Very knowledgeable and helpful without being pushy."
• "Great service. My salesperson Tanya was friendly, knowledgeable, and understood what I was looking for."
• "AMAZING EXPERIENCE!! Anthony, from the Garden City store, was excellent."
• "A very pleasant experience. Michael. Our sales representative was very patient with us throughout the selection process."
• "Tanya James was my sales person and she was excellent."

Cons:

• "As I was talking to him he turned his back and started talking on the phone."
• "I’m still waiting for my refund. Please ensure that when you purchase from this location ask them about return policy because this is ridiculous."
• "We were promised gift cards by the salesman, which we NEVER received despite him telling us multiple times he would make sure we receive them."
• "I was there for a reselection appointment for my bed that broke multiple times. I was hit with an unexpected delivery fee of $170."
• "Would advise not to use Raymour and Flanigan in general, but particularly not this location, since your likelihood of getting someone on the phone is slim to none."
• "Very bad experience at this location. The manager Stephane Coby and training manager Ahmad Chaudary have no professionalism."
• "Terrible. The salesman and manager seemed like car salespeople playing this silly game like I was an idiot I couldn’t see it."

Product Selection and Showroom

Pros:

• "Great store. We went for a quick look for a coffee table. There were dozens to select from in the large showroom."
• "Frank showed us a wide selection of sofa sets in this huge store."
• "We also bought our bedroom set a few years ago from the same location and they continue showing their high standards in customer service."
• "We shopped at the Garden City store which is gigantic and has a wide variety to choose from."
• "The showroom is meticulous and layed out quite nicely. No matter what we are searching for Henri is always there to guide us and help us with our choices."
• "I walked into the Garden City Raymour store and compared to other stores it was huge and had a large selection to choose from."
• "We saw various furniture options and selection and ended up getting the Trixie sofa set and Hadley media console."

Cons:

• "The only thing that was missing was the team didn't follow through on proof of insurance for the delivery and I had to make a lot of calls to make sure that was complete."
• "They will deliver it to the store which is further away for free pick up at no charge. Delivery used to be affordable."
• "This Company have zero exchange policy. Even though they charge you big bills for platinum protection policy and when it actually comes to the point where an article doesn’t fit your need they won’t accommodate your request."
• "The second couch we bought, within just a couple of days it being delivered, we requested 2 seats to be exchanged with a wedge and popout instead, they refused."
• "Plus after I ordered they promised me next day delivery which they couldn’t do."
• "I bought an expensive expecting a compatible battery. The couch was delivered with the incorrect battery, and I was told they don't carry it!!"
• "GARDEN CITY- TERRIBLE experience with this location. My husband and I bought 2 sets of couches, 2 bed sets, dining room table, coffee table set... We had a terrible experience with customer service and with the deliveries, ending up paying close to 300 dollars in just tips."

Delivery and After-Sales Service

Pros:

• "Delivery was smooth and drivers Rich and Omar were in and out - setting up sectional as we needed and took away packaging not leaving anything behind!"
• "Received detailed information of when product would be delivered."
• "Delivery was prompt and handled with care."
• "The mattress setup was delivered the next morning as promised."
• "Furniture was delivered three days later. Loved it!"
• "We had the pleasure of meeting ERICK HALL as our sales representative. He was delightful and informative, very courteous and the perfect sales professional."
• "Treated with courtesy and friendliness both times I visited the showroom for the new bed."