"Outstanding Service Attentive Staff Shout Out To Sales Associate Willie Such A Gallant Gentleman And So Personable. I Love Shopping Here You're Treated Beautifully!!!! Thank You All @ 23rd St Store Smooches"
"The cashier's were friendly and helpful."
"First impression walked in greeted by the security guard made me feel good!"
"I visited the store today, I was very impress, organization, customer service was on point, everything was well presented."
"Quickly got Phillis on the phone and while she was apprehensive of getting the job done she and her team got me off the line super fast! Hats off to you Phillis! Thank you!"
"The cashiers are always very courteous, with no issues or complaints."
Cons:
"The cashiers and sales people are so rude."
"She was rude and gave me an attitude."
"No sales help to be found and 42 minutes in the check out line because they are too cheap to hire new people."
"A woman stocking the shelves told her not to GET IN HER WAY."
"The employees wouldn't have what we call 'customer service'."
"Honestly worst customer service I’ve ever experience, I understand it’s the holidays and working here might be stressful but don’t take your anger out on a customer."
"Horrible service. I've never met ruder sales associates. Management is even worse and the clothing selection is non existing."
Store Environment
Pros:
"When you first walk the Burlington on 23rd it's nice and cool."
"This used to be one of my favorite locations. It has taken a nose dive over the last couple of years."
"The store was very clean."
"This is my second favorite Burlington store. The store offers 3 floors of merchandise. The store is always clean and organized."
"The staff is very helpful it is in an area that is very convenient."
"Burlington on 14th Street at Union Square and on 6th Ave at 23rd Street both have quality products... There are bathrooms at both stores that I mentioned."
"Been going there for almost 2 decades. Generally have what I need."
Cons:
"This place is dirty all the time and lines are way too long."
"The environment is horrible and depressing."
"It was pretty raggedy Anne here. The lines were ridiculous and the floor with the merchandise was in such a disarray."
"This store never looks finished."
"The place is disgusting."
"Everything was messy and in unbelievable disarray."
"Terrible store and rude staff...bought a bag and it was torn the very next day...poor quality of materials...."
Shopping Experience
Pros:
"Deals deals and more deals. There is an absolute avalanche of everything affordable fashion here."
"Great prices, HUGE selection, lots of designer items."
"I always find great things at a bargain. It's actually much better than other Burlington stores."
"Quite a lot of stuff, some expensive, some at extremely good prices."
"Great backpacks at reasonable prices, excellent values on shoes, kids clothing and snacks, yoga mats and watches. Good selection of dresses and tops."
"The best kept open secret for any savvy budget conscious New Yorker. Offerings are mid to high end. The sheer volume and variety make for a pleasurable stumble into most locations any season."
"You can find cheap and qualified dresses, accessories, etc."
Cons:
"The queue is never ending and if you are buying suit, you won't be given any cover or proper hanger and they charge exorbitantly for any alterations."
"This location always seems to be grossly understaffed."
"Waited 45 mins in the check out line, wrote this review, and left not being anywhere close to check out."
"The prices are not that discounted and you get the better quality and matching size for almost same price or little extra at brand stores."
"This is truly ridiculous this place has three floors and only two registers."
"This Burlington store had the worst line for check out."
"Crowded, disorganized clothing racks. Makes the entire shopping experience feel like digging for a needle in the haystack."