Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Great service from the person assisting on the floor."
• "Employees have always been helpful."
• "Bryson exemplifies excellent customer service."
• "Every single employee I contact is helpful, knowledgeable, and has a great attitude."
• "The sales associates on the floor were great. Helpful and polite."
• "The employee are friendly and helpful."
• "A few weeks ago I went to get paint 🪣 for our interior walls at Lowes. The staff was very knowledgeable."

Cons:

• "Our company recently contacted this store to utilize their pro desk service as we had an order for materials totaling $10,000. Unfortunately, our experience was far from satisfactory."
• "I was there for over an hour looking at dryers, and was not helped once."
• "While waiting to return a door, I witnessed the most disrespectful behavior from an employee named Kayla."
• "The customer service here is pathetic."
• "He was one of the rudest salesman i ever interacted with."
• "The online chat is a robot which can't really answer anymore quests than you can get by checking on line."
• "Customer Service is absolutely non existent. Terrible experience, after 4 different attempts cannot even get a person to answer a telephone."

Store Experience

Pros:

• "One of my favorite stores."
• "Good selection and very helpful staff."
• "It's a big place, very organized and makes me happy because I found my orchid soil and a very beautiful planter for my small orchid."
• "Look for yellow tags throughout store as these are discounted/clearance items!"
• "The healthy plants are quite noticeable. Thanx all employees for your help at Lowe's. Love, Juni."
• "This is a great place to get all your outdoor and indoor needs. There's a big variety of all kinds of items which are reasonably priced compared to all private owned hardware stores."
• "The store was clean and stocked. I was able to easily find what I needed and there were no lines."

Cons:

• "I love home improvement stores, this is the closest one to my house but I’ve really started to hate going there."
• "Seems nobody can do their job anymore."
• "This has been the slowest moving store I’ve ever been to. To return they had no money in the registered took about 20 minutes for the refund."
• "If I were corporate, I wouldn't let this manager and their team run a vacuum cleaner."
• "In the Whitehall store I found several of the aisles blocked or partially blocked even doorways partially blocked with items and display racks."
• "This Lowes is a nightmare if you actually need home improvement supplies."
• "It is sad to see a store I used to love just go to hell."

Delivery & Online Services

Pros:

• "Lowe's donated everything that we needed and then some!"
• "Setting up delivery was easy."
• "The fridge arrived when it was suppose to. The delivery guys did a great job getting it in."
• "Great store! They have the best garden area."
• "I want Lowe's management to know Seham was professional, courteous and extremely efficient in her job."
• "A woman named Diane helped me in the cleaning products while she was so nice and helpful I just want to let it be known her kindness was well appreciated."
• "I liked their selection of indoor houseplants, too. The store was extremely busy, but it seemed like they had lots of associates helping the customers."

Cons:

• "Told a delivery time. The delivery guys said they would be here in 15-20 minutes told them I wasn't home cause they were earlier then expected told me not their problem."
• "Been waiting a week for someone to come get this fridge."
• "TOTALLY INCOMPETENT DELIVERY SERVICE."
• "The delivery team called me at 0900 that they were 30 minutes away and they arrived to my home at 1230-1PM."
• "The delivery was a hot mess. The wrong plug was sent - I had to then go into the store myself and have it exchanged."
• "Lowe's delivery / basic hook-up and installations are all outsourced."
• "Delivery sucked."