Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Employees were very helpful."
• "commack employees are ALWAYS helpful, courteous, friendly...etc.."
• "Customer service is great and its very simple to make returns."
• "Everyone we have encountered so far has been helpful and displayed great customer service."
• "Service was excellent and staff was available to assist."
• "The staff was great and very helpful."
• "Customer Service is 6 STARS here!! Keep up the good job all!!!"

Cons:

• "These people had me wait on. 40 min line to tell me that the item I was supposed to pick up was no longer there."
• "Awful customer service by the reps at this location, after screwing up my order, having me go to 3 different stores to and every store one after the other not having the items I was assured were there I gave up."
• "Customer service was absolute trash."
• "At one point I was waiting on hold for 42 minutes...UNEXCEPTABLE."
• "The only reason we didn't give it five stars is that the online pickup wait is often long and the line to check out can be quite long."
• "Customer service can't even be a laughing joke, because there's no customer service whatsoever."
• "Very disappointed with customer service at this location."

Product Availability and Selection

Pros:

• "Good selection but you have to know your prices."
• "Shop around for the super specialty items."
• "Lowe's Commack had exactly what I wanted."
• "Well stocked and the service is outstanding."
• "Fully stocked with holiday decor items for last minute additions."
• "Found better prices in store."
• "A very good hardware store. A do-it-yourselfers dream."

Cons:

• "Forget trying to buy an appliance. Worse service ever which is why I took the time to write this."
• "AWFUL! Lowes discontinued their home automation line called IRIS. They turned off the app and now I am forced to toss my 2 thousand dollars of equipment in the garbage."
• "The store's inability to have things in stock, even when the computer says they do they do not."
• "Website said they had what I wanted in stock, shelf was empty after finally finding where what I wanted would have been."
• "But bad feedback of items on order of out stock items."
• "They messed up our cabinet order not once but 3 times on shipment."
• "They don't sell the replacement chain for it... and it's their own brand!"

Store Experience

Pros:

• "Clean, well stocked and organized store with nice and helpful employees."
• "Signs show clearly where to park for pick ups and have preferred parking for just that."
• "Store was super organized and clean."
• "It is safe to go during this pandemic because it's an open space and everyone is required to wear a mask."
• "Very clean and well organized store."
• "Lowes is neater, cleaner, more organized and better lit than the Home Depot."
• "This Lowe’s store is clean, well organized, easy to navigate, and well lighted."

Cons:

• "A good part of the parking lot is being used to store pallets of mulch and other outdoor materials, so when it is busy, parking can be tough."
• "Beware Shoppers. They do Not give Store credit anymore."
• "Store is big and beautiful. Too bad no one works there - it is impossible to get anyone to service you unless you ask for a manager no one knows what they are doing."
• "Clean your bathrooms though. It was not a good look."
• "The place it very nice, very clean and the service not the greatest no one asked if I needed help."
• "The bathrooms were dirty and in need of home improvement."
• "Entrance and exit to the store not as convenient as other locations."