Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Their friendly demeanor and eagerness to assist made me feel like a valued customer."
• "Thanks to Johan for helping me out and taking the time to listen when I explained what I was looking for."
• "The young man attending the floor was a good help had knowledge of placement of items."
• "The manager Jesse was beyond exceptional to work with."
• "Very satisfy with the customer service I received all the time, specially today from one the store manager by the name Connor."
• "The staff members went above and beyond to make my shopping experience smooth and enjoyable."
• "I love each one of this Lowe's location associates, they all are very friendly, respectful and knowledgeable."

Cons:

• "Store employees seem more interested in talking to each other, instead of accommodating customers."
• "NOT A SINGLE EMPLOYEE IN SIGHT."
• "I've been standing for 30 minutes in an aisle and NOT A SINGLE EMPLOYEE wants to assist me."
• "Lousy attitude from the workers and no manager to be found even after being paged 3 times."
• "No one knows what they are doing there. Trash service."
• "Refused to assist with the loading of a large quantity of lumber in the rain."
• "Terrible management and customer service."

Product Availability and Quality

Pros:

• "Lowes has had almost everything I've needed every time I've ever gone into this store."
• "Found everything I needed."
• "Lowe’s always give me the best choice and quality tools and equipment."
• "Lowe's has everything I need at home."
• "They had everything that I was looking for."
• "Lowe's has for the most part had materials to do the job that were better quality than others of the same style of home stores."
• "THIS LOWE'S IN NEW CASTLE DELAWARE IS MIND BOGGLING! SELECTION BEYOND BELIEF! SHORTAGES? NOT AT THIS INCREDIBLE SUPER STORE."

Cons:

• "You have to go all the way around to get to the garden dept. This is the only place that closes the freaking doors."
• "Ordered a dryer and was told it was to be delivered yesterday, No delivery."
• "Don't trust the website! It said there were 12 air vents in stock. I ordered 10 but when I went to get them they had none."
• "Nothing was in the bay or aisle that it said on the app."
• "Not sure if it’s just this specific location or not but products always seem to be damaged."
• "Both items were picked up in store and were found to be damaged beyond use."
• "A lot of items are located in locations other than what’s shown on the app, some not in stock at all despite being shown as available."

Online and Pickup Services

Pros:

• "Early in the morning, very few customers, quiet, the Christmas decorations were nice."
• "I was able to find what I needed quickly but would have been easier if there was somebody in the electrical section."
• "Keep up the excellent work and it's worth my 40 minutes drive to have excellent customer service."
• "She was so helpful throughout the buying process and even checked in up until my products were delivered."
• "Quick check out, pleasant service and clean store."
• "This is a great store. It is clean and well lit anytime of the day or night."
• "Good store organized and friendly service provided."