"Sarah=AMAZING... She was like an encyclopedia of information and gave the best customer service I have had in a very long time."
"Everyone is very friendly and willing to help."
"The cashier was so knowledgeable when I asked him questions regarding some products."
"The staff is very friendly and helpful they always asked if I needed anything and they are very pet friendly."
"Seconds after i came in, i was served with the items that i needed by a representative."
"Staff that helped us was friendly and knowledgeable and actually took us to the area and stood with us making friendly conversation."
"The employees are very nice and are always very very helpful."
Cons:
"They are so busy talking to each other other then their customers."
"Zero customer service!!"
"The only issue that I consistently run into is that there are many items that are out of stock on a regular basis, as evidenced by the empty shelves."
"They NEVER have anything there and theres NEVER anyone to help you in the floor."
"The staff is very unhelpful."
"Sometimes it's hard to find someone to talk to for service."
"This location is not good. Sales people are never around to help."
Store Layout & Cleanliness
Pros:
"This is one of the cleanest and most prudish petcos I've ever been too... everything is always faced properly and the aisles are neat and clean... every floor worker is knowledgeable and extremely helpful!"
"They are always clean."
"Clean facility."
Cons:
"When arriving, the entire store was a mess, lots of items cluttered in shelves, on the floor, and lots of empty shelves out of stock items throughout the store."
"This place is always messy, especially where they keep the crickets, it always smells."
"Floors were filthy and the whole store smelled."
"The store is very messy and very under staffed."
"This place is a mess it’s a nice looking store and they have plenty of parking but if you don’t know what you want it’s always a problem to get someone to help you out with anything they are lazy."
"I couldn't get past the smell as I walked in the door."
"The store is so dark inside and depressing look when you enter it you need better lighting."
Pricing & Stock
Pros:
"Great spot big parking lot everyone is nice and there place is clean customer service is great fully stocked and the prices are good."
"Plenty of items to choose from food, treats, grooming products health products and more."
"This store really has great food, treats, toys, and beds for pets."
Cons:
"I was told the collar was 39.99. I showed them the website price for a pricematch and was told that their manager said they can not price match over 50%."
"I wish Petco would have more of my pets favorite foods."
"The shelves here are always half empty and items are expensive."
"It's unfortunate that everytime I come to the store the prices seem to increase quicker than I expected."
"Each time I go here (which isn't often anymore) they are out of the product I want."
"For the second time in the past year, Petco has discontinued another cat food brand that I buy without making the customer aware."
"Extremely dissatisfied with their customer service. The cashier tried to charge me $15 to exchange a dog jacket (same design, different size)."
Parking & Accessibility
Pros:
"They have a nice size parking lot which is always convenient."
"Also convenient location for those that take the train."
"It does have its own parking lot which is always a good thing in Brooklyn for those that drive."
Cons:
"This place has a parking lot with more pot holes than the entire Brooklyn & Queens combined!"
"Why pet-co with all their corporate money and greed can't splurge like what, a few hundred dollars? To repair this issue."