Petco Reviews Summary

Store Environment

Pros:

• "The store is always clean and well stocked."
• "Very nice, clean store as well."
• "Nicely laid out store. Fairly easy to find items."
• "The store was clean, organized, and the grooming area is transparent so you are able to see how your dog is doing."
• "Clean, well organized, very attentive service."
• "The store is always clean and organized."
• "Very clean. Pets allowed is a big plus for me."

Cons:

• "Just got really upset seeing these beautiful poor fishes swimming in a small container in their own waste, no food, and barely enough room."
• "During my most recent visit I witnessed the horrible state of their leopard geckos."
• "Found a dead frog in one of the frog enclosures. not the first time.. why have pets you can’t take care of properly???"
• "Their fish are always dead."

Customer Service

Pros:

• "People here are very friendly was able to get a bone for my dog and my cat."
• "Very friendly Employees."
• "Very friendly and helpful staff!"
• "Everyone was kind and helpful I will definitely be back thanks again Alex."
• "Customer service is excellent at this location."
• "The sales associates were very helpful."
• "The staff is always helpful!"

Cons:

• "I was hung up on three times by customer service."
• "the worst service in my life."
• "This store has the worst customer service that I’ve ever experienced."
• "Whoever the receptionist person that works here she's very unprofessional."
• "HORRIBLE CUSTOMER SERVICE! The grooming staff is absolutely disrespectful!"
• "the workers at this store are not trained to take care of dogs, and they have the most worst customer service."
• "A bunch of morons work there."

Grooming Services

Pros:

• "Grooming is very good here and they also have healthy alternatives for your animal if you're into that."
• "Thank you to Raquel for taking the time and doing such a fantastic job with my puppy’s first hair cut and nail trim."
• "The team at this Petco grooming is exceptional!!! Zio groomed my dog for the first time and I’m speechless!"
• "Her groomer treats her very well. The Groomer explains in details what she did for her as agreed at the beginning of the visit."
• "I had a great experience grooming my dog here. Raquel was amazing, nice, and professional."
• "The groomer was super nice and great with my dog who always wants to escape when it comes to grooming."
• "The groomer explained everything and was friendly, personable and most important treated my elderly dog gently and did a perfect job cleaning up my fur baby."

Cons:

• "Went in for some hornworms for my beardie.... out of the 12 or so containers they had of them, they were ALL dead."
• "I tried to book a grooming for my goldendoodle and they told me that he has been 'blacklisted from all petco’s because he was deemed aggressive by the groomer'."
• "Melissa and the team were not professional on handling a situation for my 14 years old dog."
• "Grooming staff is rude."
• "I don’t plan on bringing my dog back here again, what the grooming manager said to me was unprofessional."
• "Bad grooming experience! I specifically asked groomer (Joey) to not shave off my dog as he wasn’t 'badly' matted."
• "They cut my dog have way and stopped because they cut her with the clippers in two spots."

Product Selection

Pros:

• "Snacks and toys are plentiful with a good selection."
• "They had all i needed for my new puppy."
• "Great store layout with everything really easy to find."
• "Wide selection of specialty foods for cats and dogs."
• "A lot of different things you can buy for pets."

Cons:

• "Went to look for an automated pet feeder and the only one they sell was $100."
• "One star missing for no inventory of pet safe ice melt on the eve of a new snowstorm."
• "Never has enough of the cat litter we use on the shelves."
• "Products: overpriced."