"Most the Staff is helpful. Sometimes I get bad service some times I get awesome service."
"Staff is VERY nice."
"The staff is amazing and gave me useful information for the bunny I was taking home."
"The staff are very helpful with questions and are very friendly."
"Everyone was nice an professional the staff knew what they talking about when it came to the products."
"Their cashiers are so passionate and educated as well."
"Staff were attentive to the customers."
Cons:
"This is the filthiest most disorganized disgusting pet store I have ever seen."
"Staff does not know what they are doing."
"The groomer got frustrated and pulled hard on his leg to straighten it out."
"What causes me to rate them a 3 out of 5, is the amount of time it took to get the attention of an associate."
"The owner was very rude The employees are unwilling to assist the customers."
"The manager has an attitude as well as the new employees!"
"The most rude staff you can imagine."
Animal Care and Adoption
Pros:
"They rescue dogs and other animals all the time."
"I rescued my first puppy from here and it was one the most amazing life changing experiences I've had."
"No more puppy mill dogs here! All rescues, the way it should be."
"The messes created by the animals for adoption are cleaned up right away. The animals for adoption seem to be well kept."
"But from what I have seen, it appears the animals are healthier than they used to be generally."
"Adoption prices may seem high at first for a rescue animal, but you get a pet that's got all shots and vet attention they need and deserve before you take them home."
"Local shelter who clearly loves everything about every animal out there."
Cons:
"There's been a couple times it smelled of death."
"I saw some of the fish eating dead ones of their own kind like they haven't eaten in days. And they keep betta fish each in tiny containers."
"The cages were not the cleanest."
"This store charges way too much for their puppies/dogs and end up with many unwanted older dogs."
"They don’t participate in any adoption events like many rescues do. ***Very poor business practice."
"Watched a dog eat his own diarrhea since none of the animals have any food or proper care."
"They have too many cats and Dogs. The amount of animals they have in one room and cage is borderline abuse."
Cleanliness and Organization
Pros:
"Very organized store and looked clean."
"CLEAN,EMPLOYEES ARE HELPFUL .....THAT LET YOU INTERACT WITH THE ANIMALS."
"The pet store is cleaned always and the animals are taking care of so well!"
"It also smelled bad although it didn't look dirty."
"I can't believe there are bad reviews out there about this store, especially with how clean it is and how great the employees are."
"Erica really takes pride in what she does and it shows. She is very knowledgeable of all the animals. Unlike most pet stores, she makes the animals comfortable, by not over crowding tanks and enclosures."
"They have an amazing groomer who can work with any type of animal."
Cons:
"This is the filthiest most disorganized disgusting pet store I have ever seen."
"On top of that the store was filthy."
"They really need to clean this place up."
"Filthy facility, rude and unprofessional counter help inside of grooming."
"The area where the puppies are smelled so bad… it looked like the cages weren’t cleaned recently or nearly well enough."
"This place needs a good cleaning! It smells terrible..."
"How can you claim to care for animals and the areas they are in are filthy?"
Product Selection and Pricing
Pros:
"They offer decent prices and have a great selection of pet goodies."
"Great selection of items and pricing competitive with the larger chain stores."
"Over all the place is well staffed and have a variety of different dog breeds up for adoption. Along with a decent selection of fish."
"The atmosphere is welcoming and they sell the better brands of dog food like Merrick's which is all I feed Zoe anymore."
"I absolutely love this store! Amazing selection!"
"Honestly they have a better selection than Petsmart."
"Nice place has a bunch of brands of food and treats and toys for your. Cat. .dog. bird. and other animals."
Cons:
"Check product thoroughly before purchasing from there."
"However the price is way too much for an 'adoption' of puppies or kittens."
"They don’t check on things like this but charge a lot for a cat!"
"This store charges way too much for their puppies/dogs and end up with many unwanted older dogs."
"Pet store which sells dogs, cats, reptiles, birds, fish, food and supplies. Dogs come from the streets supposedly. All are mixed breed and too pricey at $550 for a +6 month dog."
"They have only a limited selection and not the kind my cat likes."
"Beware of what you are purchasing at this store any dog treats not in casings have maggots."