Petco Reviews Summary

Staff Knowledge & Helpfulness

Pros:

• "I came in to buy a harness for my dog, and the cashier was very knowledgeable."
• "Scott was eager to help and he found a comparable item and matched the price."
• "Very helpful staff, the dog trainer is very nice and patient and explains everything thoroughly."
• "Jasmine was pleasant, patient, and very knowledgeable."
• "Kevin is a nice employee there helped me find a right bed and leash for my budget."
• "The staff is friendly and knowledgeable, and they always give our dachshund love, attention, and cookies!"
• "Miriam was amazing helping us today. She is extremely knowledgeable and very sweet."

Cons:

• "The staff members do not really know how to take care of the fish they have in their store."
• "They did not trim the hair under his paws, or brush him."
• "When I asked one girl if she could help me with fish product information, she literally said 'well, I'm here, aren't I?'"
• "Young guy who works there doesn’t know or about what you’re asking."
• "The place where customer service goes to die."
• "They got ppl who work here just to get a pay check - not real animal lovers."
• "Thebworst customer service I have ever seen in my life."

Store Experience & Product Availability

Pros:

• "Great place to get all your pet needs except for a few items that could be gone for a while."
• "Nice Petco with good inventory that the store seems to stay on top of."
• "This is the best Petco I've been to in NYC. It smells good. The fish look healthy."
• "I really like this place. It's very enjoyable seeing all the exotic pets."
• "They immediately signed me up for pet rewards so I could save some money on my orders."
• "They have everything more for dogs than cats but you can find pretty much anything you get on Amazon or Chewy."
• "A very nice place. From what it seems. It looks to have all the necessary needs for pets."

Cons:

• "It is hard to figure out what items are on sale as there is no dedicated section or cart as many Petcos usually have."
• "Lack of Variety and Quality in Petco's Product Selection."
• "The worker girl that helped me was awesome but they need more things for cats here."
• "Stock is never accurate, done online orders where it states it has the item and then they cancel part of the order."
• "Isles are a mess, misplaced items all over."
• "Always great experience here.If you dont see anything on the web, you ll find it here."
• "This place does have a variety of items a bit picked over but some of the employees are very helpful."

Grooming & Veterinary Services

Pros:

• "We had the works done for our fur baby for Christmas and she looked soooo cute and fresh and clean!"
• "Marian is the absolute BEST! After having my pup’s first groom last year be a bit rocky with another groomer at this location, she volunteered to help."
• "I have found a wonderful groomer who was shocked with my experience and said my dog wasn’t matted at all, I’m so grateful I found a groomer who is knowledgeable and who wants the best for my dog ❤️"
• "Recently completed 6-weeks of puppy training for our energetic, yet stubborn mastiff puppy with Jasmine and the results were undeniable."
• "I have no complaints about the veterinarians and assistants. They're good with my babies."
• "She has been really good in educating me on my dog's body language and behavior."
• "I went to the groomers and ordered a bath and teeth cleaning for her. The associate there was really helpful explaining New York’s pet laws since I had recently moved to the state."

Cons:

• "They cut my dog's leg and they had the nerve to call him aggressive after that."
• "They sell SICK animals and are CARELESS."
• "RUBY the GROOMER is unqualified and does not meet the criteria to represent PETCO as a company."
• "Petco at Rego Park center. They offer vet and grooming services. Staff seems friendly except for the people at the grooming service area."
• "HORRIBLE!!!!!!! I dropped my dog off thinking he will be groomed absolutely not, the girls are horrible, unprofessional and no customer service skills at all."
• "The groomers are absolutely horrible and I will never ever go there for grooming again."
• "Terrible experience with the Vet Office inside this morning."