Smiles 4 Keeps Pediatric Dentistry - Bartonsville Reviews Summary

Staff and Service

Pros:

• "Very knowledgeable staff and very welcoming which is so important to me."
• "The staff is really great. Very patient, very accommodating."
• "Staff is very friendly. They explain what's going on with my child."
• "Everyone from the time we asked in provide excellent service."
• "Everyone is super friendly."
• "All the ladies in this office are always kind to me and my boys."
• "Fantastic staff, very attentive to the patient, very polite, and they know how to keep the kids smiling."

Cons:

• "Worst dentist ever they took X-rays to tell me my daughter needed 10 teeth pulled so I went to go trusting that this was right thing and they ripped out her teeth and she felt everything she was screaming and crying."
• "Had to give one star rating wouldn’t allow 0! Do not put your children through what I witnessed first hand."
• "The hygienist at the bartonsville location is a young rude girl who speaks in a nasty way to you."
• "When i tried to explain these things to the hygienist she looked at me like i was lying."
• "The dentist was prompt and professional. Best place ever."
• "The dental assistants and dentists are very good with all of my kids."
• "The only complaint I have is the dirty socks smell in the waiting area."

Facility and Comfort

Pros:

• "Smiles 4 keeps Pediatric Dentist is a Beautiful Big facility."
• "Giant playroom for a waiting room."
• "Awesome waiting room for the kids! Clean bathroom."
• "The office space is very clean and child Fun!!!"
• "Beautiful facility. They have a large waiting area and play room for the kids."
• "It was also very clean and I had a beautiful playroom for the kids to wait in."
• "They have a huge play area for a waiting room which makes sure the kids aren’t nervous while they wait and makes them excited to come back."

Cons:

• "When they steadfastly refused to allow me to accompany my children to the exam room, we left."
• "They don't let you back with your child while they are under anesthesia."
• "They do not let parents in the back with small children."
• "The only thing I’m not very pleased with is that you’re not allowed to go back with your kid."
• "They strap smaller children down and have left marks on a child I know."
• "The way they have you hold your child and lay their heads on the hygienist/dentist lap is strange and uncomfortable for child."
• "Horrible place! They send out threatening letters if you don't take your kids for checkups."

Appointment and Accessibility

Pros:

• "Setting up the appointment was very fast and easy!"
• "They scheduled him for June because that was the earliest they had available. I asked them to please put me on the move up list just Incase any sooner appointments opened up. They called me May 7th with an open slot for May 9th!!"
• "I love how Smiles 4 Keeps uses texting to keep us posted on upcoming visits."
• "I was able to reschedule for today, which was greatly appreciated."
• "Upon walking in the building I was greeted by the loveliest receptionist."
• "I had put a new patient appointment request one night after looking into pediatric dentist near me and was called back the very next morning."
• "I definitely recommend Smiles 4 Keeps for anyone who is looking for a new dentist for their children."

Cons:

• "Say your kids need work when your second opinion say they have no cavities."
• "They want money up front before they even perform the work."
• "They overcharge as well as want payment in full before services are performed."
• "Ridiculous billing practices... I later received a bill for 92 dollars; came to find out they are billing me for a teaspoon of Benadryl."
• "One of the worst dentists office I have ever taken my kids to. They cancel appointments without informing you."
• "Every time we come, we wait for almost an hour before being called back."
• "After 45 min they told us it would be another 30 min. We had to leave."