B. Nathaniel Bespoke Reviews Summary

Customer Service

Pros:

• "They were very attentive/helpful through the entire process."
• "Service was relatively fast and customer service was excellent."
• "Great service. Great quality work."
• "They treated me with care and love when I was getting measured and fitted for my suit."
• "As a new customer I felt welcomed and taken care of."
• "The entire team is incredibly thoughtful, kind, creative."
• "He and his staff were very helpful and accommodating."

Cons:

• "I was less happy with the service. I didn’t appreciate the suddenness with which he expected me to drop my plans to suit his own."
• "I got an appointment last week, I waited more than 20 minutes for somebody to come and open the door to me, nobody was there."
• "So, any real communication was impossible."
• "The person working the front didn't even know I was coming."
• "The updates discussed between myself, the groom, and the rest of the groom’s party were appalling."
• "Dariaus had every excuse in the book as to why things were running late."
• "They did not appear for a scheduled appointment."

Quality of Tailoring

Pros:

• "The alteration was spot-on, making my suit fit perfectly."
• "I received one of the best tailoring services ever. Pure excellence."
• "The tailors here are experts in the craft."
• "Stunning work. Truly a master of the craft."
• "The seams, stitches, and adjustments showcase their deep expertise and dedication to their craft."
• "The final product surpassed my expectations. The suit not only fit impeccably but also exuded exceptional craftsmanship."
• "They did an absolutely wonderful job on the alterations, are highly professional."

Cons:

• "But unfortunately my shirts are still too big :("
• "Still a little baggy in the back but not bad for a rush job."
• "There were threads hanging off that were never cut."
• "Several of us were almost charged a second time for our tuxedos due to the establishment’s poor record keeping."
• "They did not have my garment ready for the deadline, which was well-informed in advance."
• "After getting the suit home, and wearing one time, I found that one of the front pockets couldn't be used since it was sewn into the seam on the side."
• "The alteration was bulky and bumpy, and was requested to be fitted to the body."

Pricing and Turnaround Time

Pros:

• "Reasonable pricing too, especially when it came to the rush fee."
• "Had it ready in just two weeks!"
• "The pricing and wait time is also very reasonable depending on how big the alteration is."
• "Suit fit perfectly and services were reasonably priced."
• "Great service and fair prices."
• "They finished it early and pick up was simple."
• "Reasonable pricing and super fast!"