"The groomers are very accommodating to walk in customers."
"Very knowledgeable staff!"
"Employees are very knowledgeable and willing to go the extra mile to explain and help with any questions/concerns you have."
"The staff is always super friendly and helpful and has always helped me get everything I need for all of my pets."
"The staff at the pet store are very friendly and knowledgeable."
Cons:
"Nobody said hello and had a hard time telling who was even working too busy talking and goofing off."
"It is SO frustrating to have to track down a staff member to pay for anything."
"Some of the staff are downright rude and could practice better people skills."
"The employee seemed bothered by our interest in the pup."
"The owner could use some brushing up on people skills."
"However, I do wish staff were friendlier."
"The staff is usually helpful, but one or two people that work there just don't like to be bothered."
Animal and Product Selection
Pros:
"Great family owned pet store with a large selection of fish and different types of supplies including reptiles, birds, small animal, dog, cat and Koi pond supplies."
"Clean store with great selection of exotic care items and pets."
"Selection of insects, animals, aquatic life, and lots of supplies are enough and simple to grab and go."
"Great variety of fish and koi. Lots of plants and shrimp options and the birds are super chill."
"We shop for pond stuff here and find they have nice selection of plants and fish."
"I love this pet store, they have a great selection of fish and they always have beautiful goldfish available."
"Great selection of products and animals."
Cons:
"Unmaintained tanks over run with what looks like hair algae."
"The reptile enclosures were dirty."
"Went in to buy neon tetra didn’t notice until they got home they are infected with Ich."
"A lot of their fish are diseased and have costed me a few hundred dollars worth of fish that have died."
"Almost every single tank had ich."
"The small mammals could be kept better."
"Don’t bother buying their fish. Dies in the matter of a few days :/ the axlotls also look extremely unhealthy, all the tanks are nasty too."
Store Atmosphere and Maintenance
Pros:
"Not only is it super cute with their gigantic adorable tortoise greeter at the front door but also a quick grab and go for your extended pet family."
"First time I've been here, and loved the variety of items in stock for reptile care!"
"Everything is always clean, well taken care of."
"The terriaums were a beautiful and natural looking environment for the reptiles and amphibians."
"I love the enclosures they have here for the reptiles, amphibians, and fish."
"Cleanliness is good and the animals seemed very happy and active."
"They also have a giant turtle and a parrot that talks LOL."
Cons:
"The bathing area was very worn and not terribly clean."
"Tarantulas being kept with barely any substrate, improper humidity and ventilation, many slings looks dehydrated and underfed."
"Only down side is the one animal me and my sister purchased from there has moisture rot on a few of its toes."
"I can't speak to any other of their other services but their axolotl are housed in crowded and dirty tanks."
"Everything is reasonably priced but there were a lot of dead fish in the tanks and stuff was mislabeled/mixed, making it hard to find certain aquatic creatures :("
"The reason I'm giving it 4/5 is because I think their small animals are kept in cages that are much too small, especially their rats."
"Just not very well kept."
Pricing and Policies
Pros:
"Amanda grooms my 12 year old standard poodle every 6 weeks. Not only is she wonderful, but the price is incredible!"
"The prices are great and the animals are taken very well care of unlike many other stores."
"Prices are a little higher for aquatic plants and creatures but you’re also getting something that’s well taken care of."
"Great selection and reasonable prices."
"Best selection of quality products that are actually good for your pets."
"They have good quality products."
"Good variety of pet supplies for dogs, cats, small animals, reptiles, fish, etc."
Cons:
"All the accessories seem high."
"The fish were greatly overpriced."
"The hardware and food selection where compared to chain stores is vastly higher in price."
"Another complaint would be that the feeder mice are expensive for the small size."
"Some of the stuff is a little pricy."
"Good selection, but rather over priced."
"This business refused to honor their 3 day refund policy for a dead fish."