Fins Feathers Paws & Claws Reviews Summary

Category: Pet store

Address: 436 Main St, Harleysville, PA 19438, USA

Phone: +12152561455

Rating: 4.4
based on 115 reviews.

Staff and Service

Pros:

  • "The folks are knowledgeable and friendly."
  • "The staff is courteous and useful."
  • "The groomers are very accommodating to walk in customers."
  • "Very knowledgeable staff!"
  • "Employees are very knowledgeable and willing to go the extra mile to explain and help with any questions/concerns you have."
  • "The staff is always super friendly and helpful and has always helped me get everything I need for all of my pets."
  • "The staff at the pet store are very friendly and knowledgeable."

Cons:

  • "Nobody said hello and had a hard time telling who was even working too busy talking and goofing off."
  • "It is SO frustrating to have to track down a staff member to pay for anything."
  • "Some of the staff are downright rude and could practice better people skills."
  • "The employee seemed bothered by our interest in the pup."
  • "The owner could use some brushing up on people skills."
  • "However, I do wish staff were friendlier."
  • "The staff is usually helpful, but one or two people that work there just don't like to be bothered."

Animal and Product Selection

Pros:

  • "Great family owned pet store with a large selection of fish and different types of supplies including reptiles, birds, small animal, dog, cat and Koi pond supplies."
  • "Clean store with great selection of exotic care items and pets."
  • "Selection of insects, animals, aquatic life, and lots of supplies are enough and simple to grab and go."
  • "Great variety of fish and koi. Lots of plants and shrimp options and the birds are super chill."
  • "We shop for pond stuff here and find they have nice selection of plants and fish."
  • "I love this pet store, they have a great selection of fish and they always have beautiful goldfish available."
  • "Great selection of products and animals."

Cons:

  • "Unmaintained tanks over run with what looks like hair algae."
  • "The reptile enclosures were dirty."
  • "Went in to buy neon tetra didn’t notice until they got home they are infected with Ich."
  • "A lot of their fish are diseased and have costed me a few hundred dollars worth of fish that have died."
  • "Almost every single tank had ich."
  • "The small mammals could be kept better."
  • "Don’t bother buying their fish. Dies in the matter of a few days :/ the axlotls also look extremely unhealthy, all the tanks are nasty too."

Store Atmosphere and Maintenance

Pros:

  • "Not only is it super cute with their gigantic adorable tortoise greeter at the front door but also a quick grab and go for your extended pet family."
  • "First time I've been here, and loved the variety of items in stock for reptile care!"
  • "Everything is always clean, well taken care of."
  • "The terriaums were a beautiful and natural looking environment for the reptiles and amphibians."
  • "I love the enclosures they have here for the reptiles, amphibians, and fish."
  • "Cleanliness is good and the animals seemed very happy and active."
  • "They also have a giant turtle and a parrot that talks LOL."

Cons:

  • "The bathing area was very worn and not terribly clean."
  • "Tarantulas being kept with barely any substrate, improper humidity and ventilation, many slings looks dehydrated and underfed."
  • "Only down side is the one animal me and my sister purchased from there has moisture rot on a few of its toes."
  • "I can't speak to any other of their other services but their axolotl are housed in crowded and dirty tanks."
  • "Everything is reasonably priced but there were a lot of dead fish in the tanks and stuff was mislabeled/mixed, making it hard to find certain aquatic creatures :("
  • "The reason I'm giving it 4/5 is because I think their small animals are kept in cages that are much too small, especially their rats."
  • "Just not very well kept."

Pricing and Policies

Pros:

  • "Amanda grooms my 12 year old standard poodle every 6 weeks. Not only is she wonderful, but the price is incredible!"
  • "The prices are great and the animals are taken very well care of unlike many other stores."
  • "Prices are a little higher for aquatic plants and creatures but you’re also getting something that’s well taken care of."
  • "Great selection and reasonable prices."
  • "Best selection of quality products that are actually good for your pets."
  • "They have good quality products."
  • "Good variety of pet supplies for dogs, cats, small animals, reptiles, fish, etc."

Cons:

  • "All the accessories seem high."
  • "The fish were greatly overpriced."
  • "The hardware and food selection where compared to chain stores is vastly higher in price."
  • "Another complaint would be that the feeder mice are expensive for the small size."
  • "Some of the stuff is a little pricy."
  • "Good selection, but rather over priced."
  • "This business refused to honor their 3 day refund policy for a dead fish."

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