Address: 316 Sunrise Hwy Suite 1, Rockville Centre, NY 11570, USA
Phone: +15167640717
Rating: 4.5
based on 175 reviews.
Store Environment
Pros:
"With all the birds, fishes, and other animals they have. This place is so clean."
"The place it's self is a little smelly (but there's a bunch of animals so it's ok)."
"I came to this pet shop from out of town with my girlfriend and we were amazed at how clean the pet shop was with such an array of different animals!"
"Store was clean and organized."
"The enclosures are also always clean, that’s good to know."
"The animals here are very well taken care of and their cages are fresh and clean and the store does not angel bad at all!"
"We had a wonderful time looking at the Fish, birds and animals here."
Cons:
"The overwhelming odor was what I expected from a pet store but the heat in that back room had me concerned for the overstocked animals."
"Not a very clean place. The smell is horrible but expected coz of all the caged animals inside the shop."
"The animal cages have been overstocked a little bit lately."
"All of the birds are crammed into glass cages with dirty water climbing on top of each other."
"The way they keep their reptiles is sickening."
"The caged animals were desperately trying to get water and it was completely empty."
"Probably the most alarming thing was a cockatiel foaming at the mouth, in a small cage with at least 8 other birds."
Staff and Service
Pros:
"the staff was really nice a lot of options birds are well train and they talk too"
"The young staff was so knowledgeable and friendly."
"Workers were not pushy but rather encouraging in learning about the pets and finding the right companion."
"the employees are personable and know what they are doing very qualified staff and are hobbyist in the pet trade."
"The staff were incredibly knowledgeable and helpful."
"Marc is one of the most knowledgeable, helpful, caring and honest people in the industry."
"Marc Marrone, a local legend with segments on Martha Stewart and News12, personally chose our parakeet for us."
Cons:
"The staff is quite unfriendly and unpredictable."
"Love the huge selection of birds but no one had any customer service!!"
"I went in the store and the lady in front was very rude."
"Just owner is not the most personable or friendly. He's kinda sarcastic and seems to feel annoyed by questions asked."
"The owner is so rude, neither kind and professional!"
"If I can give a zero, I would! The owner and the workers are rude!"
"Read a lot of comments saying he’s rude and such."
Animal Welfare
Pros:
"They have such a unique variety of birds and they seem to look like their in such health."
"They also allow you to put a deposit down on babies who aren’t weaned yet so you can pick em up when they are ready."
"I love this place they have so many beautiful birds all different kinds you want they know how to take care of there animals and birds."
"Took my Parrot here and boarded him for 11 days. Had not a worry in the world and further more I was so at ease knowing he was safe and being taken care of by professionals."
"the animals are very healthy. I got a parakeet there about 7 months ago and he was thriving then and now."
"Pets are in great healthy conditions."
"Animals are well kept and taken care of."
Cons:
"The baby birds are literally kept in small FISH TANKS right after birth."
"the conditions the birds are kept in are absolutely disgraceful and the business practices are worse."
"some of the birds look so stressed."
"The woma python had mites all over it."
"Some of the macaws seem angry, and too big for their cages."
"Essentially every animal is kept in a cage too small."
"The worst part is the axolotl’s that are missing limbs and invested with fungal infections."
Price and Value
Pros:
"Having said that, the quality of everything is great here."
"the prices are a bit high but the animals back it there quality and well kept all around."
"I don’t think it’s overpriced. I actually got a really good deal on my bird I bought there compare to other breeders."
"Prices are very reasonable."
"Prices are higher than big box stores, but (at least in terms of birds) you get an exceptionally superior animal."
"You get what you paid in here. Not the cheapest on products, but they do offer quality pets, services and vast amount of care knowledge."
"The owner will always make sure to sell you a healthy bird. Worth every penny."
Cons:
"Really very expensive, expensive store."
"There prices are too high. I bought a small canary cage for a really high price I’m so tight for the $45 on a garbage quality cage."
"There birds are very expensive for example the Sun Conur is 1200$ and I searched it up and sun conurs are around 500$."
"Leopard Geckos for $99? The problem with seeing prices like that is that it makes me feel like everything must be insanely priced."
"Just The prices are a little too high."
"I also noticed that the toys were tremendously overpriced!"
"expensive for some pet equipment and some animals"