Petco Reviews Summary

Customer Service

Pros:

• "The two cashiers at the register were extremely helpful. (Alex and Jen, I believe?) They answered any questions I had."
• "They go out of their way to help you all the time."
• "All the staff is usually very helpful."
• "Workers were very helpful and very pleasant."
• "Staff is very friendly and helpful."
• "Everyone in this store is extremely helpful."
• "The rep Q that assisted my dog Hunnie to cut her nails was amazing! Great customer service."

Cons:

• "I’ve never been to a Petco before but if they are anything like this store I’m not sure how they became a national brand."
• "I had to wait for 30 minutes before a staff person could help me. Understaffed."
• "Delilah is the least friendly customer service personnel I've had the horror of dealing with."
• "Incredibly unprofessional to wait until zero hour to cancel."
• "Then she had the audacity to tell me I was not welcome back to the store."
• "The girl who helped me, Madelyn, was very rude and I realized that she has no experience at all."
• "I had to go find someone to assist me."

Cleanliness and Organization

Pros:

• "Store is kept clean and tidy."
• "Organized and clean."
• "I found the store very clean very neat however I did not find help available when I needed questions."
• "The store is very clean."
• "Good place! Clean, everything was stocked and little stations all around in case of little 'accidents.'"
• "Nice place to shop for your pets... And it's clean."
• "The store is clear and the merchandise are easily located."

Cons:

• "Upon entering this location I observed numerous animals existing in conditions that were deplorable."
• "The place, is a bit of a mess. In major need of a renovation."
• "The store is sort of dark and dingy."
• "Very dirty and smelly. Passed by the ferret cage and there was feces all over in the cage."
• "Tanks were covered in moldy gunk, food was left in tanks with feces, if any drinking water was provided-very slimy."
• "The other fish were so unwell (due to living conditions being so poor and having no oxygen for god knows how long before suffocating to death)."

Product Availability and Selection

Pros:

• "I was able to find what I purchased easily & I enjoyed taking a few minutes to look at some of the animals in the store."
• "Bought a pair of parakeets from the Petco store. Good selection of birds and bird food."
• "Decent selection and they carry Just Food For Dogs which is what my pup eats and isn’t widely available in stores."
• "They offer a wide selection of not only dog food choices but harnesses, flea collars etc."
• "They have a lot of great items for pets."
• "Awesome location with a wide variety of products for all types of animals."
• "Best Petco for fish beautiful selection for healthy and beautiful fish."

Cons:

• "Store has limited stock for cats."
• "This is a huge store. I have parakeets, and they carry almost nothing for any kind of birds!"
• "Many of the shelves were empty and the selection of live shrimp for my fish tank was rather limited."
• "It's ok, they are not always fully stocked there, it seems every time I go there I can't get everything I'm looking for."
• "I literally asked the guy when they would have my kittens food in stock, he said Monday. I sent my boyfriend on Monday to purchase & the guy says it’s not going to be on the floor until Thursday."
• "Didn’t have the food my dog eats which sucks so I had to try new soft food for her."

Grooming and Veterinary Services

Pros:

• "Seemed like they were pleased with their pet's new 'do!"
• "The vet that gave the shots along with his assistant were so great."
• "They were patient and professional and did such an amazing job with my baby girl."
• "My dog came out looking and smelling great!"
• "The grooming staff are amazing; they do an excellent job every time."
• "This has been the most satisfied I’ve been with this new groomer, Judy!"
• "The only place I take my dog to get his vaccinations because the Vets are so kind and gentle with the animals!"