Door Works, Inc. Reviews Summary

Customer Service

Pros:

• "Great prompt service. On time and very knowledgeable."
• "Neva was the best on the phone an was very knowledgeable."
• "Marina was so friendly when I scheduled the appointment."
• "Valerie was able to talk us through a quick fix on the telephone to tide us over."
• "Valerie was very pleasant and knowledgeable on the phone. Great customer service."
• "The Receptionist was pleasant when I made the appointment."
• "Very nice and professional over the phone to make an appointment."

Cons:

• "Than I called office and they would get in touch with Denise. Than I finally called Denise direct... Well another week past and still no quote."
• "The service call was fine. I had to make a follow up call because I thought something had “loosened” from the repair and I wanted it checked out. The first call was met with, 'we don’t have a record of your service.'"
• "I called Tuesday morning, 8:45. looking for a replacement panel... Anyway, 4 hours go by and nothing but crickets."
• "I had asked the gentleman who visited to please check and get back to me, but I didn’t hear back."
• "Dennis came to my house took measurements and never got back to me."

Installation and Technical Service

Pros:

• "they did the job, PERFECT an cleaned up EVERYTHING."
• "Andres from Door Works is the absolute man. He came to my house, diagnosed the problems with my doors and fixed them very quickly and without issue."
• "The installer was extremely knowledgeable, friendly, and had the installation done in under an hour."
• "Mike installed my doors, and I was very impressed with his efficiency and exactness and attention to detail."
• "Andres Quenguan was excellent. He did a marvelous job in replacing the springs, cables, roller bearings and maintenance the entire door."
• "The serviceman came out today, on time, and serviced the door quickly and efficiently."
• "Our technician Andres was extremely courteous, patient and thorough in installing two new opener motors."

Cons:

• "How they stay in business is a mystery."
• "Suffice to say I am not satisfied with the company."
• "Awful service."
• "We paid to get our garage door fixed and the VERY NEXT DAY IT BROKE!"
• "So Door Works was the company that installed the garage door opener in the first place, which broke because the original installation wasn’t done properly."
• "Had a repairman visit because the garage door opener wasn’t working. He told me that it was installed incorrectly, was pulling too much weight and broke."
• "The name of the company should be Doors don’t work."

Professionalism and Expertise

Pros:

• "Sean gave me a very honest quote at the first round."
• "The Door Works experience was perfect from my initial call through the completion of the work. Courteous, knowledgeable and efficient are just a few of the overwhelmingly positive adjectives for the employees of this great business."
• "Everyone from Jon the sales consultant to Andres the very well trained tech were excellent with their customer service and knowledge of all their products!"
• "He took liberty on checking other moving parts and grease the hinges as well as chain."
• "Andy spotted the problems quickly and corrected them."
• "Andreas did a first class job of installing a new garage door opener with all the new trimmings."
• "The technician was very professional and expertly assessed the immediate issues with our garage door."

Cons:

• "One thing to be aware of is the lead time on garage doors has been pretty long (in the industry in general....due to Covid, not them specifically)."
• "The job still cost more than anticipated."
• "Said more work was required than was needed."
• "The only reason we don't give it 5 stars is because it was more expensive than the other estimate we got."

Recommendations and Satisfaction

Pros:

• "We highly recommend NJ Door Works!"
• "I strongly recommend Door works! Couldn’t have asked for a better experience."
• "If you're looking for superb service from start to finish, DoorWorks Inc is the place to call."
• "Good quality company, will recommend."
• "I would definitely recommend them."
• "Highly recommend Door Works."
• "I highly recommend this business."

Cons:

• "I would tell my friends and family about the company."
• "I recommend them without hesitation."
• "I would recommend your company's services to family and friends."
• "Will definitely use them for all of my garage door needs and would recommend them to all who requires this service."
• "Could not be happier - highly recommended!"
• "I highly recommend this company."
• "I would highly recommend Door Works - wonderful staff, excellent service and reasonably priced!"