Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "The food is delicious and so fresh."
• "Always the same. Very good burritos, packed full of yumminess."
• "The portions were generous making it a great value for the price."
• "I had the salad with carnitas, which were quite good."
• "The food is good and always seems fresh."
• "The Al pastor chicken was a good flavor."
• "The food is fresh and delicious. Try the guac! awesome."

Cons:

• "The steak... was dry and tough."
• "The food was disgusting, the staff shouldn't have people waiting to order their food."
• "This is the second time in a row my food has been horrible. I found a HAIR in it!"
• "Food tasted like every other Chipotle, but the actual restaurant was absolutely disgusting."
• "The brown rice was not completely cooked, chicken was tasteless and the dish was pretty stale."
• "Everything was cold."
• "Food tastes funky and does not even mimic or resemble any Mexican food I've ever eaten period!!!!!"

Service

Pros:

• "It's too easy to order food!"
• "Food was good service was quick."
• "Helpful and friendly staff."
• "The service was quick and servers were nice and professional."
• "Staff were courteous, timely and very good at taking a big order and not messing a single one up."
• "The staff were friendly and helpful in guiding me through the ordering process, and my meal was ready quickly."
• "Good food portions, short lines, clean restaurant, very friendly staff, a lot of parking."

Cons:

• "The employee who was making the rice dropped some on the dirty counter, scooped it into her bare hands and proceeded to dump the rice into the bowl of clean rice."
• "The service SO SLOW!"
• "The staff seemed so tired and uninterested."
• "The wait and service was abysmal. Dead eyed employees could not possibly care less."
• "The service was horrible, the staff was extremely rude."
• "Absolutely terrible! Waited 45 minutes on my order for pickup!! Need new workers! Don’t seem to care!"
• "The employees were very rude and seemed incompetent."

Cleanliness

Pros:

• "This location is fairly new and I have no complaints. Like most other locations, this one is clean and staffed with friendly staff."
• "Counters were clean and so was the area the food was handled."
• "This location has the freshest steak and chicken and shredded beef... Clean and fresh."

Cons:

• "One of the dirtiest locations I have ever visited."
• "From the seating area to the kitchen there wasn't a single clean surface anywhere."
• "This place however is filthy. They keep the food area like PIG Pen."
• "The place is really dirty and unappetizing."
• "The bathroom was absolutely gross and hadn't been cleaned all day."
• "It was also not very clean."
• "They never wiped down the counters."

Management

Pros:

• "Guess leadership managers truly provide pride to staff see results of the process produced."

Cons:

• "They need to hire a new manager. This is the worst chipotle ever."
• "Management should really do better."
• "Its probably the most poorly managed Chipotle I've ever been to."
• "I think they could benefit from additional training and actual management watching over."
• "The manager wiped the counter down and went back to handling food with the same gloves he had on."
• "Something needs to be done about this location."
• "The staff is unfriendly and unprofessional."