Chipotle Mexican Grill Reviews Summary

Category: Mexican restaurant

Address: 1711 NJ-10, Morris Plains, NJ 07950, USA

Phone: +19732920621

Rating: 3.1
based on 181 reviews.

Service

Pros:

  • "What can I say? Well, it's super fast, good quality of food, clean and portion size is appreciated."
  • "Convenient location, friendly staff, and delicious food!"
  • "Today, I ordered on the app and when I got there, the order was ready and on the shelf."
  • "I accidentally ordered my chipotle order to a different location and the ladies working the pickup order area here were kind enough to make my order so I wouldn’t have to drive to the other one."
  • "Every employee I encountered was friendly and quick to help and answer my questions."
  • "Not only do I love Chipotle in general, but the staff here makes my experience beyond exceptional."
  • "The staff is nice and the service is always consistent."

Cons:

  • "Boy for a first time impression, this place knows how to really F you order up!"
  • "They won’t give you what you paid for bc they want to conserve ingredients."
  • "Very slow. Theirs not much teamwork at this location."
  • "pick up orders are consistently wrong."
  • "The staff that work here are rude and talk down at you with the attitude of an upset teenager."
  • "I have ordered pickup from this place so many times and the past 2 I have gotten the wrong meal completely."
  • "The staff behaved very rudely when I asked if the order is ready."

Cleanliness

Pros:

  • "What can I say? Well, it's super fast, good quality of food, clean and portion size is appreciated."
  • "The only thing positive about this location is the cleanliness."

Cons:

  • "The place was also unorganized and dirty. All garbage cans were overflowing with trash, the counter by the soda and drinks was also a mess with napkins and utensils all over."
  • "Counters were filthy and nasty."
  • "Restaurant was really dirty. All tables were dirty, and trash cans were stuffed."
  • "Went to the Morris plains location, filthy, food scraps laying around."
  • "Not too mention how dirty this place is. Fruit flies everywhere, tables dirty and garbage overflowing."

Food Quality

Pros:

  • "What can I say? Well, it's super fast, good quality of food, clean and portion size is appreciated."
  • "Bowls are good. Ingredients were fresh and flavorful."
  • "The food is consistent with other Chipotle’s."
  • "I did get a salad with chicken, beans, peppers, lettuce, and rice. It was delicious and a good amount of salad for the money."

Cons:

  • "The steak was grizzled and I wasn't crazy about the cauliflower rice."
  • "Food quality is not good. Always missing items like fajitas."
  • "The pork had more fat than actual meat and the bowl had a funny taste to it."
  • "The chicken was so salty, we couldn’t eat the food and had to throw it out."
  • "The quantity of food they served was very little, the guacamole was brown, and had an odor."
  • "Food was cold and severely under portion."
  • "When my food finally was made, I brought it home only to find out one of the burrito bowls didn't even have meat in it."

Order Accuracy

Pros:

  • "Today, I ordered on the app and when I got there, the order was ready and on the shelf."
  • "I accidentally ordered my chipotle order to a different location and the ladies working the pickup order area here were kind enough to make my order so I wouldn’t have to drive to the other one."

Cons:

  • "They screw up the order every single time we order something digitally."
  • "pick up orders are consistently wrong."
  • "I have ordered pickup from this place so many times and the past 2 I have gotten the wrong meal completely."
  • "they forgot half of the ingredients my family and I ordered on our bowls."
  • "So we paid extra money for guac and chips and got neither of those things, plus other missing ingredients from our bowls."
  • "Every single time I've ordered here in the past year, they have gotten some portion of my order wrong."
  • "Portion sizes here are the worst of any Chipotle I’ve been to, orders placed online are always incorrect."

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