"The food is good but the staff is very nice and friendly!"
"Always love this location as it is right under Flushing station. Staffs are friendly as usual."
"Davon... did a great job recommending the new chicken al pastor, too."
"He kept his cool and helped everyone as fast as possible."
"Davon is the absolute greatest."
"Order was correct Shae,Tae,Izzy and the 4th server were friendly and Professional."
"The employees are nice and the food is always fresh."
Cons:
"With a nasty attitude she says there’s no more for the day."
"Esy made feel like an unwanted customer."
"They told me they don’t allow cash, which is against the law in NYC."
"The staff have attitude and don't care."
"Poor customer service they all need to be fired or take more training."
"The staff was bored and rude. And very dismissive."
"Customer service is terrible here. On two occasions I’ve ordered food via online since they don’t allow anyone to just walk in anymore."
Order Accuracy and Quality
Pros:
"They move very fast, in my opinion."
"The quality seems to be much better for eat-in than delivery."
"Order was correct Shae,Tae,Izzy and the 4th server were friendly and Professional."
"Seems like a lot of people are having a tough time with this store but I ordered a burrito bowl from here (Doordash delivery) and it was great! Accurate order and really good quality ingredients."
"This is the tastiest and best balanced bowl I’ve had from any chipotle, ever."
"Food is always fresh and tasty."
"They do a great job with food pickup/safety precautions and the burritos and bowls always seem to taste better here than the other nearby Chipotle locations."
Cons:
"Ordered a custom bowl, and although none of what was added was spicy, the bowl I received was EXTREMELY spicy."
"They even forgot to give me chicken and rice!"
"Final straw was a delivery order where they forgot 2/3 of my salsas."
"Served undercooked rice (it was clumped together) and forgot my chicken."
"I've ordered through door dash and the last few times they didn't have every item and canceled my order with no explanation."
"Ordered for pickup and... the food was extremely salty and they forgot the beans!"
"They gave me wrong rice and the rice they gave me was stale and clumpy."
Management and Operations
Pros:
"The GM, Ash, is a nice lady."
"It's the same taste and service you expect from any other chipotle, but the atmosphere feels more urban than any other chipotle I've been in."
"They do a great job with food pickup/safety precautions."
"The staff are always nice."
Cons:
"It’s clear from being in line that they are understaffed and overworked."
"This place blows at fulfilling online orders."
"The pandemic is over. Yet this location keeps the Dining room closed."
"Someone in corporate needs to step in!"
"This location has horrible management."
"This location was over run with orders and had poor leadership."