Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Service was friendly and showed concern for the customer's safety and well being."
• "Miguel was great I highly recommend this particular store esp. The service was Great."
• "Always very happy with their service, and extra surprised last night!"
• "They were very gracious about everything and refunded our deposit on the tire which we ended up not getting."
• "Artus helped me in fixing the issue promptly and beyond the expectations."
• "The store manager, Miguel, was so helpful."
• "Miguel has giving me an Amazing customer service."

Cons:

• "When I tried to ask the price upfront I was talked threw and over and around it before I could get anything out of him."
• "Manager is terrible. This place needs to be brought down."
• "This place is a hack and a scam shop!!! beware of them doing work that is not asked for and trying to bill you for it later!!!"
• "I understand the mechanics are young and do not have proper customer service skills but they need some training."
• "I sat for an hour with one other couple there and they hadn't even moved my car."
• "They called and wanted to speak to my husband about my car...news flash I know more than he does about it."
• "Extremely shady, I was uncomfortable since I walked in."

Pricing and Charges

Pros:

• "Prices were very competitive."
• "Also helped get a lower price than originally quoted."
• "They gave me a great discount."
• "He gave me the best deal possible. I saved a lot of money."
• "The store manager, Miguel, was so helpful in getting me a price that exceeds fair; it was great!"
• "They gave me a great discount and I was in an out in under 3 hours!!!!"
• "The total bill is $39! I couldn’t be more happier."

Cons:

• "Double check your charges they try to sneak in extra stuff."
• "Terrible place. Pre ordered tires via their website and set up a 10am appt. Get there the day of the appointment, only 3 of the tires showed up."
• "Dishonest people or whoever tried to rip me off. It may also be their store policy TO RIP PEOPLE OFF!"
• "They always up-sell. I found out when i got my bill that they put a new battery in. No one mentioned needing a battery to me the entire time I was there."
• "Don't trust these guys they sold me veerubber vitron tires with 50 000 mile warranty... After further research they import these tires from Thailand and have no warranty to support them."
• "Was offered a coolant flush for 450 which is overpriced."
• "Asst. Manager Miguel fast talked me into getting things I did not need, including warranty on tires I had for over a year."

Quality of Work

Pros:

• "That just shows their honesty in thier work."
• "Great customer service, great crew overall instant reparation of my vehicle no hidden fees no excessive fees!"
• "Had a great experience."
• "The work was done quickly and efficiently."
• "They let me know what type of repair, the approximate cost and time for the work to be completed beforehand."
• "They showed me the tires before they installed them so I could see where they were made and they even physically showed me a part that was broken on my car (rear brake spring) rather than saying I need this this and that repaired."
• "Fantastic work. Quick and painless transaction."

Cons:

• "They were trying to sell me two new tires and my tires were already pretty new."
• "THEY HAD LEFT OFF MY OIL CAP. Oil all over my engine, dripping into the floor."
• "They were extremely unprofessional, had the nerve to tell me 'mistakes happen' and barely said they were sorry for the mix up."
• "Very bad customer service and techs have no knowledge of what they are doing."
• "The rear seatbelts were twisted and not run correctly and the rear seat is now unusable."
• "This place is scammers... I physically drained the oil my self after and seen it was black."
• "Within 5 hours my tire air was gone. It wasn't fixed."

Professionalism and Honesty

Pros:

• "They were honest and transparent."
• "They're trustworthy and very accommodating."
• "Transparency goes a long way in this business."
• "They are friendly and honest in their appraisals of work that needs to be done."
• "They always do a great job and do their best to make the repairs as affordable as possible,, but most importantly always friendly and professional,, which is hard to find in the auto repair biz.. thanks guys!"
• "Every time I come here I feel relaxed knowing Gary is going to do his best on my vehicle."
• "I highly recommend their services as they do a great job and are such genuine people!"

Cons:

• "So net - net Mavis rep was trying to rip me off on service/parts I did not need."
• "This place is a ripoff; the techs are paid a commission on how much they can lie and sell…"
• "The new Mavis team are terrible. I will never use Mavis again, period !"
• "Cheaters. That's how I would describe."
• "Horrible waiting an hour and car never made it inside when asked what the problem was attendant just stated still had one car ahead of us and it was the only other people in the waiting room with we were the only people their that whole hour asked for my keys back and left in disgust"
• "Customer service is horrible and especially the store manager. He cursed, smirked, and humiliated."
• "Bad attitude and customer service."