Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "They worked with her to get the price down to where she was able to get her car fixed and safe for her and her kids."
• "Steve the manager helped me and saved my place to get the work done."
• "Tyler D went above and beyond for my 83 year old mom who had a flat tire and lives on her own."
• "I’ve been here twice and both times the staff was outstanding."
• "I will never forget the acceptional service Oscar and his team and you could never be in better hands bringing your car here."
• "The Egg Harbor township location in New Jersey is 5/5 stars. Amazing customer service."
• "Both Jessica and Tyler were extremely helpful and pleasant to deal with."

Cons:

• "Terrible communication... This place will not be receiving my business at any point."
• "The Mavis Corp regional manager had the nerve to get rude with me."
• "They will waste your time!"
• "I arrived the next morning dropped my car off at 10:00am... Three hours later 5:15 she called to inform me that they ordered the wrong tires and they’re closing in hour to come pick up my car!"
• "Ordered tires on 06/30/2020 arrived for appointment on 07/02/2020 as instructed. Milt told me it would be 2 hours. After 3 hours I asked how much longer and after Alonzo looked for my tires told me they only had 3 tires."
• "After waiting 2 1/2 hours and still no alignment I said forget it and left."
• "I asked the price of something and he just said 'idk' and didn't even find out."

Quality of Service

Pros:

• "The showroom and facilities were clean and well kept."
• "Onyx was respectful and nice he answered all the questions that I ask him."
• "Gives all options and discounts available."
• "Also, they have a kids play area and a dedicated kids tv with a kids movie playing which was awesome while I'm waiting with my little guy."
• "They gave me the patch for free because it had taken so long."
• "Denny was fully transparent on any issues that were found and took the time to explain the cause as well, which I truly appreciated."
• "I walked in and was greeted by Jamie and Alonzo who were very cheerful."

Cons:

• "The car came out vibrating more than when I brought it in."
• "They didn't have any print out of what the original camber or toe was for proof if it was even on the rack.. over all experience.. never again."
• "On my way home my car stops and the battery connectors our off of my battery."
• "I went to get old change on October 9th 2019. I was driving it for 2 days that's when I notice a smell and when I open my hood. There was oil everywhere in my hood."
• "If I could give 0/5 stars I would!!!"
• "They wouldent value the warrenty at all."
• "They also never checked the air pressure in tires before they let her drive off."

Efficiency

Pros:

• "Went into this location with no appointment and needing quick fix for screw in tire. The team got me in and fixed the tire within 20 mins and I was on my way."
• "Everything was done the same day."
• "Both service and its recommendations were completed in about 2hrs."
• "I was in and out in a little over an hour."
• "I was able to come in on a complete flat tire and have it replaced less than 45 minutes."
• "Service was super fast, in and out within 30 minutes."
• "I had my car back within 45 minutes."

Cons:

• "The written price he gave me when I first came in and the final bill was $60 higher!!!!"
• "So Jessica made an appointment for me for next day at 10am and said the price quote she gave me was saved in the computer. Next day at 10am, they tell me not only nothing is in the computer, but it's so busy MAYBE they'll get me in by the end of the day."
• "This place doesn't know the purpose of an appointment... Why not tell me on the phone that THEY take that long for a 10 minute job so I can make other arrangements."
• "Was told over phone first come first serve made appointment showed up early was turned away, spoke to Mr Perez regional manager...was told I don't deal with racists and was hung up on."
• "9am appointment scheduled 3 days in advance and at 103 pm I am still waiting for my truck to even be pulled into service bay."
• "Be prepared to spend 4 hours of waiting time for new tires."
• "Made an appointment.. and hour and 40 mins later they Still didn't have the car done."

Transparency

Pros:

• "Steve was extremely helpful and gave me an up front cost of how much it would be."
• "I would recommend for anyone to go to this store and speak with Kristie!"
• "The manager was an honest guy, told me it was just the pads and he replaced them with a lifetime warranty."
• "Very honest and trustworthy mechanics."
• "Fred, the regional manager reached out to me, and did honor my original written price, and refunded me the extra money."
• "My car is a family car and even though I walked away paying more than I originally had planned on spending, I did not feel like I was being hustled for extra expenses."
• "Customer service is great. Work done very quickly."